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Certified Supplier Quality Manager Training
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0 Introduction to CSQP
0b Overview of CSQP seven sections
1A-a Vision vs Mission
1A-b Why Vision and Mission
1A-c Strategy
1A-d Strategic Planning
1A-e Strategic vs Tactical Planning
Section 1 Quiz 1 - Vision and Mission
1B1-a Supplier Issues
1B1-b Supplier Lifecycle Management
1B1-c Supplier Selection
1B1-d Steps in Supplier Selection - Part 1
1B1-e Steps in Supplier Selection - Part 2
1B1-f SIPOC
Section 1 Quiz 2 - Supplier Selection
1B2-a Performance Monitoring
1B2-b Performance Improvement
1B3 Supplier Classification System
1B4 Partnership and Alliance
Section 1 Quiz 3 - Supplier Life Cycle Management
1C1-a Direct vs Indirect cost
1C1-b Cost Saving Opportunities
1C1-c Cost of Poor Quality - Part 1
1C1-d Cost of Poor Quality - Part 2
1C1-e Cost of Poor Quality - Part 3
Section 1 Quiz 4 - Cost of Poor Quality
1C2 Supply Chain Rationalization
1C3-a Make Buy Decisions
1C3-b SWOT
Section 1 Quiz 5 - Supply Chain Cost Analysis
1D-a Types of Contracts
1D-c Quality Considerations
1D-b Common Contract Terms
Section 1 Quiz 6 - Supplier Agreements or Contracts
1E Deployment of Strategy and Expectations
Section 1 Quiz 7 Deployment of Strategy
Download Section 1 Slides
2A1-a Introduction to Risk Management
2A1-b Five Steps in Risk Management
Section 2 Quiz 1 - Risk Management Basics
2A1-c System Level Strategy
2A1-d Business Continuity and Contingency
2A2-a Product Level Strategy
2A2-b Risk Responses for Negative Risks
Section 2 Quiz 2 - Risk Responses
2A3-a Prevention Strategies
2A3-b Dealing with Counterfeit Material
Section 2 Quiz 3 - Counterfeit Material
2B1-a Identify Risks
Section 2 Quiz 4 - Risk Identification
2B1-b Assess and Prioritize Risks
2B1-c Decision Analysis
2B1-d FMEA
Section 2 Quiz 5 - FMEA
2B1-e FTA
Section 2 Quiz 6 - Fault Tree Analysis (FTA)
2B1-f Process Audit
2B2 Mitigation Control
2B3-a Mitigation Effectiveness Part 1
2B3-b Mitigation Effectiveness Part 2
Section 2 Quiz 7 - Risk Mitigation
Download Section 2 Slides
Section 3 Overview
3A1-a Design Focus - Design for X
3A1-b Design Review Verification Validation
3A2 Identifying Requirements
Section 3 Quiz 1 - Product Service Requirements Definition
3B1 Supplier Comparison
3B2-a Potential Suppliers Evaluation
3B2-b Supplier Audits
3B2-c Supplier Financial Analysis
3B2-d Third Party Certification
3B3 Supplier Selection
Section 3 Quiz 2 - Supplier Selection Planning
3C1-a Technical Review Topics List
3C1-b Views - Four Quadrants
3C1-c First and Third Angle Projections
3C1-d Drawing Title Block
3C1-e Types of Lines
3C1-f Dimensioning Lines
3C1-g Tolerances
Section 3 Quiz 3 - Drawings
3C1-h Geometric Dimensioning and Tolerancing Part 1
3C1-i GD-and-T Part 2 Datum Reference
3C1-j GD-and-T Part 3 Symbols
Section 3 Quiz 4 - GD&T
3C2 Supplier Relations
3C3-a Qualification Planning
3C3-b Calibration Requirements
Section 3 Quiz 5 - Calibration
3C3-c Sample Size
Section 3 Quiz 6 - Sampling
3C3-d First Article Inspection
Section 3 Quiz 7 - First Article Inspection
3C3-e Measurement System Analysis MSA
Quiz 3 Quiz 8 - Measurement System Analysis
3C3-f Process Flow Diagram PFD
3C3-g Failure Mode and Effects Analysis FMEA
Section 3 Quiz 9 - FMEA (A copy of the quiz in Section 2)
3C3-h Control Plan
Section 3 Quiz 10 - Control Plan
3C3-i Critical to Quality CTQ
Section 3 Quiz 11 - Critical to Quality
3C3-j Inspection Planning
3C3-k Process Capability Studies - Part 1
3C3-l Process Capability Studies - Part 2
Section 3 Quiz 12 - Process Capability Studies
3C3-m Qualification Planning - Last three elements
3C4-a Part Approval Part 1
3C4-b Part Approval Part 2
3C4-c Part Approval Part 3
Section 3 Quiz 13 - Part Approval
3C5 Validate Requirements
Download Section 3 Slides
4A1 Supplier Metrics
4A2 Supplier Performance
4A3-a Supplier Process Performance Intro
4A3-b Lean - 5S
4A3-c Lean - Kaizen
4A3-d Lean - Value Stream Mapping VSM
4A3-e Lean - SMED
4A3-f Lean - Kanban and Pull
4A3-g Lean - Muda
4A3-h Lean - Standard Work
4A3-i Lean - Takt Time
4A3-j Lean - Error Proofing
Section 4 Quiz 1 - Lean Tools
Section 4 Quiz 2 - Lean Tools (more questions)
4B-a Assess Nonconforming Product Process Service
4B-b Risk Management and Nonconformity
Section 4 Quiz 3 - Assessing Nonconforming Products
4C1-a Root Cause Analysis Introduction
4C1-b Five Whys
4C1-c Brainstorming
4C1-d Production Records
4C1-e Review of Process flow
4C1-f Check Sheets
4C1-g Cause and Effect Diagram
4C1-h Pareto Analysis
4C1-i Fault Tree Analysis and MSA
Section 4 Quiz 4 - Root Cause Analysis
Section 4 Quiz 5 - Root Cause Analysis (More Questions)
4C1-j Design of experiments - Intro
4C1-k Design of experiments - Definitions
4C1-l DoE - More Definitions
4C1-m Design of experiments - Plots
Section 4 Quiz 6 - Design of Experiments
4C2-a Collaboration with supplier
4C2-b Correction vs Corrective Action
4C2-c Preventive Action
4C2-d Update FMEA and Control Plan
4C2-e Product and Process Design Change
Section 4 Quiz 7 - Corrective and Preventive Actions
4C2-f Statistical Process Control - Intro
4C2-g Selecting Control Charts
4C2-h np and p charts
4C2-i c and u charts
4C2-j Variable Control Charts
4C2-k Causes of Variation
4C2-l Nelson Rules for Control Charts
Section 4 Quiz 8 - Control Charts
4C2-m Process Capability Part 1
4C2-n Process Capability Part 2
4C2-o Process Capability Part 3
Section 4 Quiz 9 - Process Capability
Download Section 4 Slides
5A1-a Section 5 Introduction
5A1-b Audit Definitions
5A1-c Types of Audits
5A1-d Audit Participants
Section 5 Quiz 1 - Auditing Basics
5A1-e Audit Purpose Scope and Criteria
5A1-f Audit Plan
5A1-g Auditing Strategies
5A1-h Activities Prior to the Site Visit
Section 5 Quiz 2 - Planning for an Audit
5A1-i Audit Opening Meeting
5A1-j Interviews and Data Collection
5A1-k Consolidating Audit Findings
5A1-l Audit Closing Meeting
Section 5 Quiz 3 - Conducting an Audit
5A2-a Effective Audit Reporting
5A2-b Nonconformities Classification
5A2-c Corrective and Preventive Actions
5A2-d Audit Followup and Closure
Section 5 Quiz 4 - Audit Follow-up and Closure
5A3 Supplier Communication
5A4-a Supplier Development and Remediation
5A4-b Benchmarking
Section 5 Quiz 5 - Benchmarking
5A4-c DMAIC
Section 5 Quiz 6 - DMAIC
5A4-d Takt Time and Cycle Time
5A4-e Cycle Time Reduction Part 1
5A4-f Cycle Time Reduction Part 2
Section 5 Quiz 7 Cycle Time Reduction
5A4-g Cost of Quality
Section 5 Quiz 8 Cost of Quality
5A5-a Project Management Basics
5A5-b WBS
5A5-c Gantt Chart
5A5-d Critical Path Method CPM
5A5-e Project Tools - PERT
Section 5 Quiz 9 - Project Management Basics
5B1-a Types of teams
5B1-b Team stages and dynamics
5B2 Team Roles
5B3-a Team Performance and Evaluation
Section 5 Quiz 10 - Team Dynamics and Performance
5B3-b Training Effectiveness and Evaluation
Section 5 Quiz 11 - Training Effectiveness and Evaluation
5C-a Compliance with Requirement - RoHS
5C-b Compliance with Requirement - Regulations
5C-c Compliance with Requirement - Contract
Section 5 Quiz 12 Compliance with Requirement
Download Section 5 Slides
6A Supplier Onboarding
6B1-a Communication Techniques
6B1-b Four Communication Styles
6B1-c Conflict Management
6B1-d Communication in Multicultural Environment
Section 6 Quiz 1 Communication
6B2-a Reporting Using Quality Tools
6B2-b Basic Quality Tools - Pareto Chart
6B2-c Basic Quality Tools - Cause Effect
6B2-d Basic Quality Tools - Flow Charts
6B2-e Basic Quality Tools - SPC
6B2-f Basic Quality Tools - Check Sheet
6B2-g Basic Quality Tools - Scatter Diagram
6B2-h Basic Quality Tools - Histogram
Section 6 Quiz 2 Improvement Tools
6C-a Coaching and Influencing without Authority
6C-b Negotiation
6C-c Roles and Responsibilities RACI
Section 6 Quiz 3 - Leadership and Collaboration
Download Section 6 Slides
7A ASQ Code of Ethics
7B Compliance
7C1 Organizational Policies
7C2 Intellectual Property
7C3 Illegal Activity
Section 7 Quiz 1 - Governance, Ethics and Compliance
Download Section 7 Slides
1 Supplier Strategy
0 Introduction to CSQP
Preview
0b Overview of CSQP seven sections
Preview
1A-a Vision vs Mission
1A-b Why Vision and Mission
1A-c Strategy
1A-d Strategic Planning
1A-e Strategic vs Tactical Planning
Preview
Section 1 Quiz 1 - Vision and Mission
1B1-a Supplier Issues
1B1-b Supplier Lifecycle Management
1B1-c Supplier Selection
1B1-d Steps in Supplier Selection - Part 1
1B1-e Steps in Supplier Selection - Part 2
1B1-f SIPOC
Section 1 Quiz 2 - Supplier Selection
1B2-a Performance Monitoring
1B2-b Performance Improvement
1B3 Supplier Classification System
1B4 Partnership and Alliance
Section 1 Quiz 3 - Supplier Life Cycle Management
1C1-a Direct vs Indirect cost
Preview
1C1-b Cost Saving Opportunities
1C1-c Cost of Poor Quality - Part 1
1C1-d Cost of Poor Quality - Part 2
1C1-e Cost of Poor Quality - Part 3
Preview
Section 1 Quiz 4 - Cost of Poor Quality
1C2 Supply Chain Rationalization
1C3-a Make Buy Decisions
1C3-b SWOT
Section 1 Quiz 5 - Supply Chain Cost Analysis
1D-a Types of Contracts
1D-c Quality Considerations
1D-b Common Contract Terms
Section 1 Quiz 6 - Supplier Agreements or Contracts
1E Deployment of Strategy and Expectations
Section 1 Quiz 7 Deployment of Strategy
Download Section 1 Slides
2 Risk Management
2A1-a Introduction to Risk Management
2A1-b Five Steps in Risk Management
Section 2 Quiz 1 - Risk Management Basics
2A1-c System Level Strategy
2A1-d Business Continuity and Contingency
2A2-a Product Level Strategy
2A2-b Risk Responses for Negative Risks
Section 2 Quiz 2 - Risk Responses
2A3-a Prevention Strategies
2A3-b Dealing with Counterfeit Material
Section 2 Quiz 3 - Counterfeit Material
2B1-a Identify Risks
Section 2 Quiz 4 - Risk Identification
2B1-b Assess and Prioritize Risks
2B1-c Decision Analysis
2B1-d FMEA
Section 2 Quiz 5 - FMEA
2B1-e FTA
Section 2 Quiz 6 - Fault Tree Analysis (FTA)
2B1-f Process Audit
2B2 Mitigation Control
2B3-a Mitigation Effectiveness Part 1
2B3-b Mitigation Effectiveness Part 2
Section 2 Quiz 7 - Risk Mitigation
Download Section 2 Slides
3 Supplier Selection and Part Qualification
Section 3 Overview
Preview
3A1-a Design Focus - Design for X
3A1-b Design Review Verification Validation
3A2 Identifying Requirements
Section 3 Quiz 1 - Product Service Requirements Definition
3B1 Supplier Comparison
3B2-a Potential Suppliers Evaluation
3B2-b Supplier Audits
3B2-c Supplier Financial Analysis
3B2-d Third Party Certification
3B3 Supplier Selection
Section 3 Quiz 2 - Supplier Selection Planning
3C1-a Technical Review Topics List
3C1-b Views - Four Quadrants
3C1-c First and Third Angle Projections
Preview
3C1-d Drawing Title Block
3C1-e Types of Lines
3C1-f Dimensioning Lines
3C1-g Tolerances
Section 3 Quiz 3 - Drawings
3C1-h Geometric Dimensioning and Tolerancing Part 1
3C1-i GD-and-T Part 2 Datum Reference
3C1-j GD-and-T Part 3 Symbols
Section 3 Quiz 4 - GD&T
3C2 Supplier Relations
3C3-a Qualification Planning
3C3-b Calibration Requirements
Section 3 Quiz 5 - Calibration
3C3-c Sample Size
Section 3 Quiz 6 - Sampling
3C3-d First Article Inspection
Section 3 Quiz 7 - First Article Inspection
3C3-e Measurement System Analysis MSA
Quiz 3 Quiz 8 - Measurement System Analysis
3C3-f Process Flow Diagram PFD
3C3-g Failure Mode and Effects Analysis FMEA
Section 3 Quiz 9 - FMEA (A copy of the quiz in Section 2)
3C3-h Control Plan
Section 3 Quiz 10 - Control Plan
3C3-i Critical to Quality CTQ
Section 3 Quiz 11 - Critical to Quality
3C3-j Inspection Planning
3C3-k Process Capability Studies - Part 1
3C3-l Process Capability Studies - Part 2
Section 3 Quiz 12 - Process Capability Studies
3C3-m Qualification Planning - Last three elements
3C4-a Part Approval Part 1
3C4-b Part Approval Part 2
3C4-c Part Approval Part 3
Section 3 Quiz 13 - Part Approval
3C5 Validate Requirements
Download Section 3 Slides
4 Supplier Performance Monitoring and Improvement
4A1 Supplier Metrics
4A2 Supplier Performance
4A3-a Supplier Process Performance Intro
4A3-b Lean - 5S
4A3-c Lean - Kaizen
4A3-d Lean - Value Stream Mapping VSM
4A3-e Lean - SMED
4A3-f Lean - Kanban and Pull
4A3-g Lean - Muda
4A3-h Lean - Standard Work
4A3-i Lean - Takt Time
4A3-j Lean - Error Proofing
Section 4 Quiz 1 - Lean Tools
Section 4 Quiz 2 - Lean Tools (more questions)
4B-a Assess Nonconforming Product Process Service
4B-b Risk Management and Nonconformity
Section 4 Quiz 3 - Assessing Nonconforming Products
4C1-a Root Cause Analysis Introduction
4C1-b Five Whys
4C1-c Brainstorming
4C1-d Production Records
4C1-e Review of Process flow
4C1-f Check Sheets
4C1-g Cause and Effect Diagram
4C1-h Pareto Analysis
4C1-i Fault Tree Analysis and MSA
Section 4 Quiz 4 - Root Cause Analysis
Section 4 Quiz 5 - Root Cause Analysis (More Questions)
4C1-j Design of experiments - Intro
4C1-k Design of experiments - Definitions
4C1-l DoE - More Definitions
4C1-m Design of experiments - Plots
Section 4 Quiz 6 - Design of Experiments
4C2-a Collaboration with supplier
4C2-b Correction vs Corrective Action
4C2-c Preventive Action
4C2-d Update FMEA and Control Plan
4C2-e Product and Process Design Change
Section 4 Quiz 7 - Corrective and Preventive Actions
4C2-f Statistical Process Control - Intro
4C2-g Selecting Control Charts
4C2-h np and p charts
4C2-i c and u charts
4C2-j Variable Control Charts
4C2-k Causes of Variation
4C2-l Nelson Rules for Control Charts
Section 4 Quiz 8 - Control Charts
4C2-m Process Capability Part 1
4C2-n Process Capability Part 2
4C2-o Process Capability Part 3
Section 4 Quiz 9 - Process Capability
Download Section 4 Slides
5 Supplier Quality Management
5A1-a Section 5 Introduction
5A1-b Audit Definitions
5A1-c Types of Audits
5A1-d Audit Participants
Section 5 Quiz 1 - Auditing Basics
5A1-e Audit Purpose Scope and Criteria
5A1-f Audit Plan
5A1-g Auditing Strategies
5A1-h Activities Prior to the Site Visit
Section 5 Quiz 2 - Planning for an Audit
5A1-i Audit Opening Meeting
5A1-j Interviews and Data Collection
5A1-k Consolidating Audit Findings
5A1-l Audit Closing Meeting
Section 5 Quiz 3 - Conducting an Audit
5A2-a Effective Audit Reporting
5A2-b Nonconformities Classification
5A2-c Corrective and Preventive Actions
5A2-d Audit Followup and Closure
Section 5 Quiz 4 - Audit Follow-up and Closure
5A3 Supplier Communication
5A4-a Supplier Development and Remediation
5A4-b Benchmarking
Section 5 Quiz 5 - Benchmarking
5A4-c DMAIC
Section 5 Quiz 6 - DMAIC
5A4-d Takt Time and Cycle Time
5A4-e Cycle Time Reduction Part 1
5A4-f Cycle Time Reduction Part 2
Section 5 Quiz 7 Cycle Time Reduction
5A4-g Cost of Quality
Section 5 Quiz 8 Cost of Quality
5A5-a Project Management Basics
5A5-b WBS
5A5-c Gantt Chart
5A5-d Critical Path Method CPM
5A5-e Project Tools - PERT
Section 5 Quiz 9 - Project Management Basics
5B1-a Types of teams
5B1-b Team stages and dynamics
5B2 Team Roles
5B3-a Team Performance and Evaluation
Section 5 Quiz 10 - Team Dynamics and Performance
5B3-b Training Effectiveness and Evaluation
Section 5 Quiz 11 - Training Effectiveness and Evaluation
5C-a Compliance with Requirement - RoHS
5C-b Compliance with Requirement - Regulations
5C-c Compliance with Requirement - Contract
Section 5 Quiz 12 Compliance with Requirement
Download Section 5 Slides
6 Relationship Management
6A Supplier Onboarding
6B1-a Communication Techniques
6B1-b Four Communication Styles
6B1-c Conflict Management
6B1-d Communication in Multicultural Environment
Section 6 Quiz 1 Communication
6B2-a Reporting Using Quality Tools
6B2-b Basic Quality Tools - Pareto Chart
6B2-c Basic Quality Tools - Cause Effect
6B2-d Basic Quality Tools - Flow Charts
6B2-e Basic Quality Tools - SPC
6B2-f Basic Quality Tools - Check Sheet
6B2-g Basic Quality Tools - Scatter Diagram
6B2-h Basic Quality Tools - Histogram
Section 6 Quiz 2 Improvement Tools
6C-a Coaching and Influencing without Authority
6C-b Negotiation
6C-c Roles and Responsibilities RACI
Section 6 Quiz 3 - Leadership and Collaboration
Download Section 6 Slides
7 Business Governance, Ethics and Compliance
7A ASQ Code of Ethics
7B Compliance
7C1 Organizational Policies
7C2 Intellectual Property
7C3 Illegal Activity
Section 7 Quiz 1 - Governance, Ethics and Compliance
Download Section 7 Slides
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