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Course Introduction
Organizational Structures - Part 1
Organizational Structures - Part 2
ASQ CMQ/OE 2026 Updates: Section 1A
Competencies of Leaders
Situational Leadership - Part 1
Situational Leadership - Part 2
Transformational Leadership
Emotional Intelligence
Roles and Responsibilities of Managers
Change Managemenet - Why to Change?
Lewins Change Model
Kotters Change Model
Change Management Tools
Change Effectiveness
Oraganizational Culture
Abraham Maslow Motivation
Hertzberg Motivation Theory
Douglas McGregor Motivation Theory
Negotiation
Conflict Resolution
Critical Thinking
Empowerment
ASQ CMQ/OE 2026 Updates: Section 2B Overview of Changes
ASQ CMQ/OE 2026 Updates: Engagement
ASQ CMQ/OE 2026 Updates: Mergers and Aquisitions
Types of Teams
Stages of Team Development
Team Building Techniques
Team Roles and Responsibilities
Team Dynamics - Part 1
Team Dynamics - Part 2
Team Performance and Evaluation
ASQ CMQ/OE 2026 Updates: Hybrid Work
ASQ Code of Ethics
ASQ CMQ/OE 2026 Updates: Compliance
ASQ CMQ/OE 2026 Updates: Cofidentiality
Download Section 1 Slides
Section 1 Quiz 1
Section 1 Quiz 1 Answer Explanations
Section 1 Quiz 2
Section 1 Quiz 2 Answer Explanations
Strategy Definition
Strategy - 5Ps
VMOSA
Strategic, Tactical and Operational Planning
Hoshin Kanri
Why Strategic Planning Fails
ASQ CMQ/OE 2026 Updates: Section 2A Minor Text Change
Risk Analysis - Internal and External Factors
Risk Analysis
Five Competitive Forces
Detailed Five Competitive Forces
Five Competitive Forces Part 3
Four Market-based Strategies
Stakeholder Analysis
Technology
Internal Capability Analysis
Legal and Regulatory Factors
ASQ CMQ/OE 2026 Updates: Section 2B Minor Change
Strategic Plan Deployment - Tactical Plans
Resource Allocation and Deployment
Performance Measurement
Benchmarking
Balanced Scorecard
Quality in Strategic Deployment
ASQ CMQ/OE 2026 Updates: Section 2C No Change
Download Section 2 Slides
Section 2 Quiz 1
Section 2 Quiz 1 Answer Explanations
Section 2 Quiz 2
Section 2 Quiz 2 Answer Explanations
Principles of Management - Part 1
Principles of Management - Part 2
Scientific Management
Organizational Theory
Behavioural Theory
Learning Theories Part 1
Learning Theories Part 2
System Thinking
Situational Complexity
Management Styles
Independence of Functional Areas
Human Resources Management
Financial Management
Income Statement
Balance Sheet
Cash Flow Statement
Cost Structure
Budgeting
Financial Ratios Part 1
Financial Ratios Part 2
Portfolio Analysis
Risk Management Part 1
Risk Management Part 2
Knowledge Management Part 1
Knowledge Management Part 2
ASQ CMQ/OE 2026 Updates: Emotional Intelligence
ASQ CMQ/OE 2026 Updates: Risk Management Standards
Communication Techniques
Interpersonal Skills Part 1
Interpersonal Skills Part 2
Communication in a Global Economy
Communication and Technology
ASQ CMQ/OE 2026 Updates: Virtual and Hybrid Teams
Project Management Basics - Part 1
Project Management Basics - Part 2
Project Tools Part 1
Project Tools Part 2 - Gantt Chart
Project Tools Part 3 - CPM
Project Tools Part 4 - PERT
Measure and Monitor
Project Documentation
Quality Mission and Policy
Quality Planning, Deployment and Documentation
Balanced Scorecard
Internal Audits
Quality System Effectiveness
Management Review
ASQ CMQ/OE 2026 Updates: Surveys
Quality Management Standards
Performance Excellence Models Part 1
Performance Excellence Models Part 2
Quality Methodologies Part 1
Quality Methodologies Part 2
Quality Philosophies - Walter Shewhart
Edwards Deming
Deming's 14 Points - Part 1
Deming's 14 Points - Part 2
Deming's 14 Points - Part 3
Deming's 14 Points - Part 4
Deming's 14 Points - Part 5
Deming's 7 Deadly Diseases
Deming's Profound Knowledge
Joseph Juran
Philip Crosby
Armand Feigenbaum
Kaoru Ishikawa
Download Section 3 Slides
Section 3 Quiz 1 (Subsection 3A Only)
Section 3 Quiz 1 Answer Explanations (Subsection 3A Only)
Section 3 Quiz 1 (Subsection 3B to 3E)
Section 3 Quiz 1 Answer Explanations (Subsection 3B to 3E)
Section 3 Quiz 2 (Subsection 3A Only)
Section 3 Quiz 2 Answer Explanations (Subsection 3A Only)
Section 3 Quiz 2 (Subsection 3B to 3E)
Section 3 Quiz 2 Answer Explanations (Subsection 3B to 3E)
Seven Basic Quality Tools - Part 1
Seven Basic Quality Tools - Part 2
Seven Basic Quality Tools - Part 3
Seven Basic Quality Tools - Part 4
Seven Basic Quality Tools - Part 5
Seven Basic Quality Tools - Part 6
Seven Basic Quality Tools - Part 7
Basic Management and Planning Tools - Affinity Diagram
Basic Management and Planning Tools - Interrelationship Diagraph
Basic Management and Planning Tools - Tree Diagram
Basic Management and Planning Tools - Prioritization Matrices
Basic Management and Planning Tools - Matrix Diagrams
Basic Management and Planning Tools - PDPC
Basic Management and Planning Tools - Network Diagrams
Process Improvement Tools - Brainstorming and PDCA
Root Cause Analysis
Kepner Tregoe
PDCA
Six Sigma
FMEA
Innovation and Creativity Tools - Brainstorming
Mind Mapping
Lateral Thinking
Five Whys
Design for Six sigma (DFSS)
Cost of Quality (CoQ)
ASQ CMQ/OE 2026 Updates: Section 4 Changes
ASQ CMQ/OE 2026 Updates: Is/Is-Not Analysis
ASQ CMQ/OE 2026 Updates: SIPOC
ASQ CMQ/OE 2026 Updates: 8D Problem-Solving Approach
ASQ CMQ/OE 2026 Updates: CAPA
ASQ CMQ/OE 2026 Updates: A3 Problem Solving
Process Management - Process Goals
Process Analysis
Value Added vs. Non Value Added
Waste Elimination - Part 1
Waste Elimination - Part 2
Lean Tools - Introduction
Quick Changeover / SMED
Pull vs. Push
5S - Workplace Organization
Value Stream Mapping (VSM)
Poka Yoke (Error Proofing)
Total Productive Maintenance (TPM)
Kaizen
Standard Work
Theory of Constraints
Throughput Accounting
ASQ CMQ/OE 2026 Updates: TPM
Measurement - Basic Statistical Use
Acceptance Sampling - Introduction
Sampling Errors
Acceptance Sampling Standards
Sampling Methods
Statistical Analysis - Measure of Central Tendency
Measurement of Dispersion
Basic Probability Distributions
Control Charts - Part 1
Control Charts - Part 2
Measurement System Analysis (MSA) - Part 1
Measurement System Analysis (MSA) - Part 2
Measurement System Analysis (MSA) - Part 3
Trend and Pattern Analysis
Process Variation
Process Capability (Cp Cpk)
Process Capability (Pp Ppk)
Reliability - Introduction
Reliability - Measures
Reliability - Availability
Reliability - Bathtub Curve
ASQ CMQ/OE 2026 Updates: Process Reliability
Download Section 4 Slides
Section 4 Quiz 1
Section 4 Quiz 1 Answer Explanations
Section 4 Quiz 2
Section 4 Quiz 2 Answer Explanations
Customer Identification and Segmentation - Internal/External Customers
Customer Segmentation
Qualitative Assessment
ASQ CMQ/OE 2026 Updates: Section 5A No Change
Customer Relationship Management - Customer Needs
Quality Function Deployment (QFD)
Kano Model
Customer Surveys
Other Feedback Methods
Customer Value Analysis
Customer Loyality
Customer Service Principles
Multiple and Diverse Customer Management
ASQ CMQ/OE 2026 Updates: Contractual Requirements
Download Section 5 Slides
Section 5 Quiz 1
Section 5 Quiz 1 Answer Explanations
Section 5 Quiz 2
Section 5 Quiz 2 Answer Explanations
Supplier Selection and Approval
ASQ CMQ/OE 2026 Updates: Section 6A to 6C No Change
Supplier Risk Management
Counterfeit Parts
Supplier Communications
Supplier Performance
ASQ CMQ/OE 2026 Updates: Supplier Exit Strategies
Supplier Improvement
Supplier Certification, Partnership and Alliance
Supplier Logistic and Material Acceptance
Download Section 6 Slides
Section 6 Quiz 1
Section 6 Quiz 1 Answer Explanations
Section 6 Quiz 2
Section 6 Quiz 2 Answer Explanations
Training Plan
ASQ CMQ/OE 2026 Updates: Section 7A No Change
Training Need Analysis
ASQ CMQ/OE 2026 Updates: Skill Matrices
Training Materials - ADDIE
Training Materials - Adult Learning
Blooms Taxonomy
Training Delivery Methods
Training Effectiveness and Evaluation
CMQOE Download Section 7 Slides
Section 7 Quiz 1
Section 7 Quiz 1 Answer Explanations
Section 7 Quiz 2
Section 7 Quiz 2 Answer Explanations
I. Leadership
Course Introduction
Organizational Structures - Part 1
Organizational Structures - Part 2
ASQ CMQ/OE 2026 Updates: Section 1A
Preview
Competencies of Leaders
Situational Leadership - Part 1
Situational Leadership - Part 2
Transformational Leadership
Emotional Intelligence
Roles and Responsibilities of Managers
Change Managemenet - Why to Change?
Lewins Change Model
Kotters Change Model
Change Management Tools
Change Effectiveness
Oraganizational Culture
Abraham Maslow Motivation
Hertzberg Motivation Theory
Douglas McGregor Motivation Theory
Negotiation
Conflict Resolution
Critical Thinking
Empowerment
ASQ CMQ/OE 2026 Updates: Section 2B Overview of Changes
ASQ CMQ/OE 2026 Updates: Engagement
ASQ CMQ/OE 2026 Updates: Mergers and Aquisitions
Types of Teams
Stages of Team Development
Team Building Techniques
Team Roles and Responsibilities
Team Dynamics - Part 1
Team Dynamics - Part 2
Team Performance and Evaluation
ASQ CMQ/OE 2026 Updates: Hybrid Work
ASQ Code of Ethics
ASQ CMQ/OE 2026 Updates: Compliance
ASQ CMQ/OE 2026 Updates: Cofidentiality
Download Section 1 Slides
Section 1 Quiz 1
Section 1 Quiz 1 Answer Explanations
Section 1 Quiz 2
Section 1 Quiz 2 Answer Explanations
II. Strategic Planning
Strategy Definition
Strategy - 5Ps
VMOSA
Strategic, Tactical and Operational Planning
Hoshin Kanri
Why Strategic Planning Fails
ASQ CMQ/OE 2026 Updates: Section 2A Minor Text Change
Risk Analysis - Internal and External Factors
Risk Analysis
Five Competitive Forces
Detailed Five Competitive Forces
Five Competitive Forces Part 3
Four Market-based Strategies
Stakeholder Analysis
Technology
Internal Capability Analysis
Legal and Regulatory Factors
ASQ CMQ/OE 2026 Updates: Section 2B Minor Change
Strategic Plan Deployment - Tactical Plans
Resource Allocation and Deployment
Performance Measurement
Benchmarking
Balanced Scorecard
Quality in Strategic Deployment
ASQ CMQ/OE 2026 Updates: Section 2C No Change
Download Section 2 Slides
Section 2 Quiz 1
Section 2 Quiz 1 Answer Explanations
Section 2 Quiz 2
Section 2 Quiz 2 Answer Explanations
III. Management Elements
Principles of Management - Part 1
Principles of Management - Part 2
Scientific Management
Organizational Theory
Behavioural Theory
Learning Theories Part 1
Learning Theories Part 2
System Thinking
Situational Complexity
Management Styles
Independence of Functional Areas
Human Resources Management
Financial Management
Income Statement
Balance Sheet
Cash Flow Statement
Cost Structure
Budgeting
Financial Ratios Part 1
Financial Ratios Part 2
Portfolio Analysis
Risk Management Part 1
Risk Management Part 2
Knowledge Management Part 1
Knowledge Management Part 2
ASQ CMQ/OE 2026 Updates: Emotional Intelligence
ASQ CMQ/OE 2026 Updates: Risk Management Standards
Communication Techniques
Interpersonal Skills Part 1
Interpersonal Skills Part 2
Communication in a Global Economy
Communication and Technology
ASQ CMQ/OE 2026 Updates: Virtual and Hybrid Teams
Project Management Basics - Part 1
Project Management Basics - Part 2
Project Tools Part 1
Project Tools Part 2 - Gantt Chart
Project Tools Part 3 - CPM
Project Tools Part 4 - PERT
Measure and Monitor
Project Documentation
Quality Mission and Policy
Quality Planning, Deployment and Documentation
Balanced Scorecard
Internal Audits
Quality System Effectiveness
Management Review
ASQ CMQ/OE 2026 Updates: Surveys
Quality Management Standards
Performance Excellence Models Part 1
Performance Excellence Models Part 2
Quality Methodologies Part 1
Quality Methodologies Part 2
Quality Philosophies - Walter Shewhart
Edwards Deming
Deming's 14 Points - Part 1
Deming's 14 Points - Part 2
Deming's 14 Points - Part 3
Deming's 14 Points - Part 4
Deming's 14 Points - Part 5
Deming's 7 Deadly Diseases
Deming's Profound Knowledge
Joseph Juran
Philip Crosby
Armand Feigenbaum
Kaoru Ishikawa
Download Section 3 Slides
Section 3 Quiz 1 (Subsection 3A Only)
Section 3 Quiz 1 Answer Explanations (Subsection 3A Only)
Section 3 Quiz 1 (Subsection 3B to 3E)
Section 3 Quiz 1 Answer Explanations (Subsection 3B to 3E)
Section 3 Quiz 2 (Subsection 3A Only)
Section 3 Quiz 2 Answer Explanations (Subsection 3A Only)
Section 3 Quiz 2 (Subsection 3B to 3E)
Section 3 Quiz 2 Answer Explanations (Subsection 3B to 3E)
IV. Quality Management Tools
Seven Basic Quality Tools - Part 1
Seven Basic Quality Tools - Part 2
Seven Basic Quality Tools - Part 3
Seven Basic Quality Tools - Part 4
Seven Basic Quality Tools - Part 5
Seven Basic Quality Tools - Part 6
Seven Basic Quality Tools - Part 7
Basic Management and Planning Tools - Affinity Diagram
Basic Management and Planning Tools - Interrelationship Diagraph
Basic Management and Planning Tools - Tree Diagram
Basic Management and Planning Tools - Prioritization Matrices
Basic Management and Planning Tools - Matrix Diagrams
Basic Management and Planning Tools - PDPC
Basic Management and Planning Tools - Network Diagrams
Process Improvement Tools - Brainstorming and PDCA
Root Cause Analysis
Kepner Tregoe
PDCA
Six Sigma
FMEA
Innovation and Creativity Tools - Brainstorming
Mind Mapping
Lateral Thinking
Five Whys
Design for Six sigma (DFSS)
Cost of Quality (CoQ)
ASQ CMQ/OE 2026 Updates: Section 4 Changes
ASQ CMQ/OE 2026 Updates: Is/Is-Not Analysis
ASQ CMQ/OE 2026 Updates: SIPOC
ASQ CMQ/OE 2026 Updates: 8D Problem-Solving Approach
ASQ CMQ/OE 2026 Updates: CAPA
ASQ CMQ/OE 2026 Updates: A3 Problem Solving
Process Management - Process Goals
Process Analysis
Value Added vs. Non Value Added
Waste Elimination - Part 1
Waste Elimination - Part 2
Lean Tools - Introduction
Quick Changeover / SMED
Pull vs. Push
5S - Workplace Organization
Value Stream Mapping (VSM)
Poka Yoke (Error Proofing)
Total Productive Maintenance (TPM)
Kaizen
Standard Work
Theory of Constraints
Throughput Accounting
ASQ CMQ/OE 2026 Updates: TPM
Measurement - Basic Statistical Use
Acceptance Sampling - Introduction
Sampling Errors
Acceptance Sampling Standards
Sampling Methods
Statistical Analysis - Measure of Central Tendency
Measurement of Dispersion
Basic Probability Distributions
Control Charts - Part 1
Control Charts - Part 2
Measurement System Analysis (MSA) - Part 1
Measurement System Analysis (MSA) - Part 2
Measurement System Analysis (MSA) - Part 3
Trend and Pattern Analysis
Process Variation
Process Capability (Cp Cpk)
Process Capability (Pp Ppk)
Reliability - Introduction
Reliability - Measures
Reliability - Availability
Reliability - Bathtub Curve
ASQ CMQ/OE 2026 Updates: Process Reliability
Download Section 4 Slides
Section 4 Quiz 1
Section 4 Quiz 1 Answer Explanations
Section 4 Quiz 2
Section 4 Quiz 2 Answer Explanations
V. Customer Focused Organizations
Customer Identification and Segmentation - Internal/External Customers
Customer Segmentation
Qualitative Assessment
ASQ CMQ/OE 2026 Updates: Section 5A No Change
Customer Relationship Management - Customer Needs
Quality Function Deployment (QFD)
Kano Model
Customer Surveys
Other Feedback Methods
Customer Value Analysis
Customer Loyality
Customer Service Principles
Multiple and Diverse Customer Management
ASQ CMQ/OE 2026 Updates: Contractual Requirements
Download Section 5 Slides
Section 5 Quiz 1
Section 5 Quiz 1 Answer Explanations
Section 5 Quiz 2
Section 5 Quiz 2 Answer Explanations
VI. Supply Chain Management
Supplier Selection and Approval
ASQ CMQ/OE 2026 Updates: Section 6A to 6C No Change
Supplier Risk Management
Counterfeit Parts
Supplier Communications
Supplier Performance
ASQ CMQ/OE 2026 Updates: Supplier Exit Strategies
Supplier Improvement
Supplier Certification, Partnership and Alliance
Supplier Logistic and Material Acceptance
Download Section 6 Slides
Section 6 Quiz 1
Section 6 Quiz 1 Answer Explanations
Section 6 Quiz 2
Section 6 Quiz 2 Answer Explanations
VII. Training and Development
Training Plan
ASQ CMQ/OE 2026 Updates: Section 7A No Change
Training Need Analysis
ASQ CMQ/OE 2026 Updates: Skill Matrices
Training Materials - ADDIE
Training Materials - Adult Learning
Blooms Taxonomy
Training Delivery Methods
Training Effectiveness and Evaluation
CMQOE Download Section 7 Slides
Section 7 Quiz 1
Section 7 Quiz 1 Answer Explanations
Section 7 Quiz 2
Section 7 Quiz 2 Answer Explanations
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