Root Cause Analysis and the 8D Problem Solving Bootcamp

Four RCA approaches for permanent and effective corrective actions | Includes FMEA, VSM and Seven Basic Quality Tools

Course Summary

 In this course I will cover four broad strategies or approaches for Root Cause Analysis (RCA) and problem-solving:  

1. Five Why's  
2. Cause and Effect Diagram  
3. A3 Problem Solving Approach  
4. Eight Disciplines or 8D Problem Solving Approach  

Depending upon the complexity of the problem you can choose one of these approaches.  While taking these approaches, there are many tools and techniques which could be applied. I will cover many such tools, for example:  

1. Seven Basic Quality Tools (Cause and Effect Analysis, Flow Chart, Check Sheet, Pareto Chart, Scatter Plot, Control Charts and Histograms)  
2. Descriptive Statistics (Mean, Mode, Median, Range and Standard Deviation)  
3. Graphs and Charts (Box and Whisker Plot, Individual Value Plot, Bar Chart, Pie Chart, Bubble Chart, Matrix Plot, and Time Series)  
4. Value Stream Mapping  
5. Tools for D1 (Establish the Team): Team Roles, Team Stages, Conflict Management and Negative Team Behaviours  
6. Tools for D2 (Describe the Problem): 5W2H, SIPOC, Gemba Walk and Stakeholder Analysis  
7. Tools for D3 (Interim Containment): Identification and Traceability  
8. Tools for D4 (Root Cause Analysis): Brainstorming, Nominal Group Technique and Affinity Diagram  
9. Tools for D5 (Develop CA): Poka-yoke, Force Field Analysis, Control Plan and Benefit-Cost Analysis  
10. Tools for D6 (Implement CA): Gantt Chart, RACI Matrix, Reports and Dashboard  
11. Tools for D7 (Prevent Recurrence): FMEA

Course Curriculum

Sandeep Kumar

Sandeep Kumar has more than 35 years of Quality Management experience. He has worked as Quality Manager/Director on a number of projects, including Power, Oil and Gas and Infrastructure projects.

In addition, he provides consulting services to implement Lean Six Sigma to improve performance. 

His areas of specialization include Quality Assurance, ISO 9001:2015, Lean, Six Sigma, Risk Management, QMS Audits, Supplier Quality Surveillance, Supplier Pre-qualification, Construction Quality, Mechanical Inspection and Quality Training.

Professional Qualifications:

His professional qualification/certifications include: 

• ASQ-CSSBB, Certified Six Sigma Black Belt
• ASQ-CMQ/OE Certified Manager of Quality/Organizational Excellence
• PMI-PMP Certified Project Management Professional

• IRCA Registered Lead Auditor (QMS-2015)

• IIA-CIA Certified Internal Auditor
• ASQ-CSSGB, Certified Six Sigma Green Belt

• ASQ-CQA Certified Quality Auditor

• ASQ-CQE Certified Quality Engineer

Course Pricing

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