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CPD Accredited · 8 PMI PDUs · 8 SHRM PDCs

Root Cause Analysis and 8D: fix it once, properly.

Most problems come back because the team treated a symptom and called it a cure. This bootcamp gives you four root cause approaches and over forty tools, so you can find what is actually causing the failure and put in a corrective action that holds.

Four RCA approaches, not just one The full 8D discipline, D0 through D8 Over 40 tools with software demonstrations 8 PMI PDUs · 8 SHRM PDCs · CPD accredited
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★★★★★4.6 rating · 350,000+ learners
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  • Over 8 hours of video across 93 lectures
  • 8 PMI PDUs · 8 SHRM PDCs on completion
  • CPD Group (UK) accredited · Accreditation #1016191
CPD Group (UK) Accredited
Provider #784310 · Accreditation #1016191
8 PMI PDUs
Pre-approved · PMI ATP #6034
8 SHRM PDCs
SHRM Recertification Partner
350,000+ Learners
★ 4.6 average course rating
4
RCA Approaches
40+
Tools Covered
94
Lectures
★ 4.6
Avg Rating
The path

Five stages between a problem and a permanent fix

Skip any one of them and the problem comes back. This is the spine that runs through all four approaches taught in the course.

1
Define

Separate the problem from the symptom and state it precisely, using 5W2H, SIPOC and a Gemba walk

2
Contain

Protect the customer now with interim containment, identification and traceability

3
Analyze

Find the true cause with Five Whys, cause and effect analysis, data tools and structured team techniques

4
Correct

Develop and implement permanent corrective actions, then track them with Gantt charts and a RACI matrix

5
Prevent

Stop recurrence for good with poka-yoke, control plans and FMEA, then recognize the team

Four approaches

One method never fits every problem

A jammed printer and a field failure costing six figures do not deserve the same process. Learn all four and pick the one the problem warrants.

1️⃣

Five Whys

The fastest route from symptom to cause. Theory, a working template, and a demonstration of how to keep asking why without drifting into guesswork.

2️⃣

Cause and Effect Analysis

The fishbone, or Ishikawa, diagram for problems with many candidate causes. Built three ways: in Excel, in SigmaXL and in Minitab Workspace.

3️⃣

A3 Problem Solving

The Lean one page discipline, with is and is not analysis, the seven basic quality tools, descriptive statistics, charting and value stream mapping behind it.

4️⃣

8D Problem Solving

The full team based method used in automotive and aerospace, from D0 emergency response through to D8 recognition, with a complete 8D template.

What you'll learn

Skills you can take into the next problem review

Tell a problem apart from its symptoms, and state the problem in a way a team can actually work on
Choose the right root cause approach for the situation instead of forcing every problem through one method
Distinguish correction, corrective action and preventive action, and know which one the situation calls for
Run the full 8D discipline, from emergency response and interim containment through to preventing recurrence
Build and lead a problem solving team, recognizing Tuckman's stages, conflict patterns and negative dynamics
Apply the seven basic quality tools and read what the data is telling you rather than what you expected
Use descriptive statistics and the right chart for the job, from box plots and histograms to time series
Generate and organize candidate causes with brainstorming, nominal group technique and affinity diagrams
Design corrective actions that hold, using poka-yoke, force field analysis, control plans and benefit cost analysis
Prevent recurrence with FMEA, and map a value stream to see where the waste and the delay actually sit
Course curriculum

Five sections. Over eight hours. Quizzes throughout.

01

Introduction

  • An overview of the four root cause analysis approaches and when each one fits
  • Problem solving, correction, corrective action and preventive action: the distinctions that matter
  • Downloadable section slides to keep as reference
02

Technique 1: Five Whys

  • Introduction to the Five Whys and where it works best
  • The theory behind it, and the trap of stopping one why too early
  • A working template plus a full demonstration on a real problem
03

Technique 2: Cause and Effect Analysis

  • Understanding the cause and effect, fishbone or Ishikawa diagram
  • Building one in Excel or SigmaXL, step by step
  • Building one in Minitab Workspace, step by step
04

Technique 3: A3 Problem Solving

  • The A3 approach in two parts, plus is and is not analysis
  • The seven basic quality tools with demonstrations: flow chart, check sheet, Pareto chart, scatter plot, histogram and cause and effect
  • Control charts in depth: I-MR, X-bar R, X-bar S, p and np, c and u
  • Descriptive statistics: mean, mode, median, range, standard deviation and variance
  • Charting for insight: box and whisker, individual value, bar, pie, bubble, matrix plot and time series
  • Value stream mapping, including takt time and value added versus non value added cycle time
05

Technique 4: 8D Problem Solving

  • The history of 8D, problem versus symptom, and when the 8D approach is warranted
  • D0 and D1: emergency response, selecting the team, team roles, Tuckman's stages, conflict and negative team dynamics
  • D2: defining the problem with 5W2H, SIPOC, a Gemba walk and stakeholder analysis
  • D3: interim containment, identification and traceability
  • D4: root cause analysis, typical root causes, brainstorming, nominal group technique and affinity diagrams
  • D5 and D6: permanent corrective actions with poka-yoke, force field analysis, control plans and benefit cost analysis, implemented and tracked with Gantt charts and a RACI matrix
  • D7 and D8: preventing recurrence with FMEA, recognizing the team, and the complete 8D template
Everything included

Templates, demonstrations and credentials

🎬

93 Lectures, 8+ Hours

Over eight hours of video across five sections, broken into short lessons so you can work through it around a normal week.

📐

Templates You Keep

A Five Whys template and a complete 8D template, ready to use on a live problem the day you finish the relevant section.

💻

Software Demonstrations

Tools built on screen in Excel, SigmaXL and Minitab Workspace, so you see the actual clicks rather than just the theory.

📄

Slides for Every Section

Downloadable slide decks for all five sections, useful as a desk reference during a real problem solving session.

🏆

Certificate + 8 PDUs / 8 PDCs

A Quality Gurus Inc. certificate and digital badge, plus 8 pre-approved PMI PDUs and 8 SHRM PDCs on completion.

✅

CPD Group (UK) Accredited

Officially accredited by The CPD Group, UK (Provider #784310 · Accreditation #1016191), giving your learning formal, verifiable recognition.

Who it's for

Anyone who gets handed the problem nobody has solved yet

Some basic familiarity with quality management concepts is all you need to start.

Quality managers and engineers

Customer complaints, internal failures and audit nonconformities all land with you. This gives you a defensible method for every one of them.

Continuous improvement teams

You already run projects. This adds the analysis depth that separates a real root cause from the first plausible explanation.

Process analysts

The statistics, charting and value stream mapping sections give you the toolkit to show what the data actually supports.

Anyone who owes a customer an 8D

Automotive and aerospace customers ask for 8D reports by name. Learn the discipline properly rather than filling in the form afterwards.

Supervisors and team leads

The team sections on roles, Tuckman's stages, conflict and negative dynamics are as useful in a daily meeting as in a problem solving team.

Six Sigma practitioners

Green and black belts will recognize much of the toolkit, and will find the A3 and 8D disciplines a fast way to structure smaller problems.

Your instructor

Sandeep Kumar

Founder, Quality Gurus Inc. · ASQ Certified: CSSBB, CQE, CQA & more

Sandeep Kumar
40+ years solving quality problems in industry
ASQ Certified: CSSBB, CSSGB, CQE, CQA & more
350,000+ students trained globally
PMI Authorized Training Partner · ATP #6034

Sandeep is an engineer and quality management expert with more than 40 years of experience leading problem solving teams and coaching others to do the same. The tools in this course are the ones he has used on real failures, which is why every one of them comes with a demonstration rather than a definition.

His approach to teaching root cause analysis: show the method, show the tool, then show it being used, so that what you learn survives contact with a messy real problem.

350K+
Total Students
★ 4.6
Avg Rating
40+
Years Experience
Student reviews

What students are saying

★★★★★

"This course was very informative and broke down the information into easy to understand concepts."

M
Michelle Andrea Zavala
Verified student
★★★★★

"The course material is clear and solid. But the best by far is the instructor Sandeep Kumar. Highly recommended."

E
Eugenio Villar Fonseca
Verified student
★★★★★

"It was an amazing experience learning the Root Cause Analysis process & 8D corrective actions in a way it was fun & easy to remember. The instructor is highly knowledgeable & his teaching methodology is equally engaging."

A
Dr. Aniket Saxena
Verified student
Enroll today

The complete problem solving bootcamp for $10

Use code QG80 at checkout for 80% off the regular price.

Root Cause Analysis and the 8D Problem Solving Bootcamp
$10$49.99
80% off with code QG80
  • 365 days of unlimited access
  • Over 8 hours of video across 93 lectures
  • Four RCA approaches and over 40 tools
  • Five Whys template and a full 8D template
  • Demonstrations in Excel, SigmaXL and Minitab Workspace
  • Downloadable slides for every section
  • Certificate and digital badge + 8 PMI PDUs · 8 SHRM PDCs
  • CPD Group (UK) accredited · Accreditation #1016191
  • All future course updates at no extra cost
Enroll now, get instant access →
One-time payment · 365 days access · Any device, anytime
FAQ

Common questions

What background do I need before starting?
Some basic familiarity with quality management concepts is helpful, for example knowing what a nonconformity or a corrective action is. You do not need a Six Sigma belt, a statistics background, or prior experience running a problem solving team. Every tool is introduced from first principles and then demonstrated.
Why four approaches rather than one?
Because problems differ in size and stakes. A recurring minor irritation is well served by Five Whys in twenty minutes. A customer escalation with a containment obligation needs the full 8D discipline and a cross functional team. Learning all four means you match the method to the problem instead of over engineering small issues and under investigating big ones.
Do I need Minitab or SigmaXL to take this course?
No. The demonstrations show the tools being built in Excel as well as in SigmaXL and Minitab Workspace, so you can follow along with whatever you have. The methods themselves are software independent, and the reasoning behind each tool is taught before any software appears.
Is this the same as your Six Sigma courses?
No. Six Sigma courses teach the DMAIC project framework end to end. This bootcamp focuses specifically on finding root causes and making corrective actions stick, using four approaches that work on their own without a full project structure. There is overlap in the toolkit, so Six Sigma practitioners will recognize a lot, and many still find the A3 and 8D disciplines a faster route for smaller problems.
What is the difference between correction, corrective action and preventive action?
A correction fixes the item in front of you, such as reworking a defective part. A corrective action eliminates the cause so the same problem does not recur. A preventive action removes the cause of a problem that has not happened yet. The course covers all three early, because confusing them is the single most common reason corrective action plans get rejected.
What are the PMI PDUs and SHRM PDCs for?
PDUs (Professional Development Units) count toward maintaining your PMI certification, such as the PMP or CAPM. PDCs (Professional Development Credits) count toward maintaining your SHRM certification, SHRM-CP or SHRM-SCP. Both are awarded on successful completion of the course. Quality Gurus Inc. is a PMI Authorized Training Partner (ATP #6034) and a SHRM Recertification Partner.
What is the CPD Group (UK) accreditation?
The CPD Group is one of the UK's most recognised accreditation bodies for continuing professional development. Their accreditation confirms that this course meets their standards for quality and educational value, under Provider #784310, Accreditation #1016191. The accreditation is accepted by professional bodies, employers and licensing authorities worldwide.
How long do I have access?
365 days of unlimited access from your enrollment date, on any device, including all future updates to the course at no additional cost.

Stop solving the same problem twice.

Four approaches. Over forty tools. Templates you can use on Monday. All for $10.

80% off, use code QG80 at checkout
365 days of unlimited access · 8 PMI PDUs · 8 SHRM PDCs · CPD Accredited · All future updates included
© Quality Gurus Inc. · qualitygurus.com · PMI Authorized Training Partner ATP #6034
PMI® is a registered trademark of the Project Management Institute. Minitab® is a registered trademark of Minitab, LLC. SigmaXL® is a registered trademark of SigmaXL Inc. Microsoft Excel® is a registered trademark of Microsoft Corporation. CPD accreditation by The CPD Group (UK) · Provider #784310.

Course Curriculum

Solve it once, permanently

Root Cause Analysis and 8D: fix it once, properly.

Four root cause approaches, Five Whys, cause and effect analysis, A3 and the full 8D discipline, plus over forty supporting tools: the seven basic quality tools, descriptive statistics and charting, value stream mapping, team dynamics, poka-yoke, control plans, RACI and FMEA. Templates and software demonstrations included. 8 PMI PDUs and 8 SHRM PDCs on completion.

$10 $49.99
80% off, code QG80 applied automatically at checkout
8 PMI PDUs · 8 SHRM PDCs included CPD Group (UK) Accredited · Accreditation #1016191 ★★★★★4.6 · 350,000+ learners
One-time payment · 365 days access · All future updates included

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