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Welcome to the CQE Course
Management and Leadership
1A History of Quality
1A Quality Gurus
1A Quality Guru - Edwards Deming
1A Deming's 14 Points of Leadership - Part 1
1A Deming's 14 Points of Leadership - Part 2
1A Deming's 14 Points of Leadership - Part 3
1A Deming's 14 Points of Leadership - Part 4
1A Deming's 14 Points of Leadership - Part 5
1A Quality Guru - Joseph Juran
1A Juran's 10 Points of Improvement
1A Juran's Trilogy
1A Quality Guru - Philip Crosby
1A Crosby's Four Absolutes of Quality
1A Continuous Improvement Tools - Introduction
1A Continuous Improvement Tools - Lean
1A Continuous Improvement Tools - Six Sigma
1A Continuous Improvement Tools - Theory of Constraints (TOC)
1A Continuous Improvement Tools - SPC
1A Continuous Improvement Tools - TQM
ASQ CQE 2022 Bok Updates - 1A
Section 1A Quiz 1
Section 1A Quiz 1 Answer Explanations
1B-1 Strategic Planning
1B-2 QMS Deployment Techniques
1B-2a Benchmarking - Part 1
1B-2a Benchmarking - Part 2
1B-2a Benchmarking - Part 3
1B-2b Stakeholder Analysis
1B-2c Performance Measures - Balanced Scorecard
1B-2c Performance Measures - Leading vs Lagging Indicators
1B-2d Project Management - Gantt Chart - Part 1
1B-2d Project Management - Gantt Chart - Part 2
1B-3 Quality Information System (QIS)
ASQ CQE 2022 Updates - 1B - Cost Benefit Analysis
ASQ CQE 2022 Updates - 1B - RACI
Section 1B Quiz 1
Section 1B Quiz 1 Answer Explanations
Section 1B Quiz 2
Section 1B Quiz 2 Answer Explanations
1C ASQ Code of Ethics for Professional Conduct
ASQ CQE 2022 Updates - 1C to 1I - No Change
Section 1C Quiz 1
Section 1C Quiz 1 Answer Explanations
1D Leadership Principles and Techniques - Types of Teams
1D Leadership Principles and Techniques - Tuckman's Model
Section 1D Quiz 1
Section 1D Quiz 1 Answer Explanations
1E-1Team Roles and Responsibilities
1E-2 Facilitation Tools - Introduction
1E-2 Facilitation Tools - Brainstorming
1E-2 Facilitation Tools - Nominal Group Technique NGT
1E-2 Facilitation Tools - Multivoting
1E-2 Facilitation Tools - Conflict Resolution
1E-2 Facilitation Tools - Force Field Analysis
Section 1E Quiz 1
Section 1E Quiz 1 Answer Explanations
1F Communication Skills
Section 1F Quiz 1
Section 1F Quiz 1 Answer Explanations
1G Customer Relations
1G Quality Function Deployment
1G Customer Satisfaction
Section 1G Quiz 1
Section 1G Quiz 1 Answer Explanations
1H Supplier Management Techniques - Introduction
1H-1Techniques - Supplier Lifecycle Management
1H-1 Supplier Lifecycle Management - Four Stages
1H1 Supplier Selection - Overview
1H1 Supplier Selection Process
1H-2 Supplier Monitoring and Improvement
1H-3 Supplier Risk - Introduction
1H-3 Risk Management Steps
1H-3 Risk Management Strategies
Section 1H Quiz 1
Section 1H Quiz 1 Answer Explanations
1I Barriers to Quality Improvement
Section 1I Quiz 1
Section 1I Quiz 1 Answer Explanations
Section I - Download Slides
2A-1 Basic elements
2A-2 Design
ASQ CQE 2022 Updates - 2A to 2F - No ChangeASQ CQE 2022 Updates - 2A to 2F - No Change
Section 2A Quiz 1
Section 2A Quiz 1 Answer Explanations
2B-1 Document components
2B-2 Document control
Section 2B Quiz 1
Section 2B Quiz 1 Answer Explanations
2C-1 Quality Standards and Other Guidelines
2C-2 ISO 9000 Series of Standards
2C-3 ISO 9001 Revision History
2C-4 ISO 9001:2015 Reasons Behind the Revision
2C-5 ISO 9001:2015 Key Changes
2C-6 ISO 9001 Clauses Explained
2C-7 Quality Awards - MBNQA
Section 2C Quiz 1
Section 2C Quiz 1 Answer Explanations
2D1-1 Types of audits Product Process System
2D1-2 Types of audits First Second and Third Party
2D2-1 Roles and responsibilities in audits
2D2-2 Additional Roles and responsibilities in audits
2D-3 Audit planning and implementation
2D-4 Audit reporting and follow- up
Section 2D Quiz 1
Section 2D Quiz 1 Answer Explanations
2E-1 Cost of Quality (COQ) - Introduction
2E-2 Cost of Quality Classification
2E-3 Cost of Quality Why & Optimum Costs
Section 2E Quiz 1
Section 2E Quiz 1 Answer Explanations
2F-1 Quality Training ADDIE Model
2F-2 Quality Training Kirkpatrick Model
Section 2F Quiz 1
Section 2F Quiz 1 Answer Explanations
Section II - Download Slides
3A Classification of Quality Characteristics
3A Service Quality Characteristics
ASQ CQE 2022 Updates - 3A - No Change
Section 3A Quiz 1
Section 3A Quiz 1 Answer Explanations
3B-1 Design Inputs - Introduction
3B-1 Design Input Tools
3B-1 Robust Design - Introduction
3B-1 Robust Design - Control and Noise Factors
3B-1 Robust Design - Type of Noise Factors
3B-1 Robust Design - Ways to Reduce the Effect of Noise - Part 1
3B-1 Robust Design - Ways to Reduce the Effect of Noise - Part 2
3B-1 Robust Design - Signal to Noise Ratio (SNR)
3B-1 Failure Mode and Effects Analysis (FMEA) - Introduction
3B-1 Failure Mode and Effects Analysis (FMEA) - Part 1
3B-1 Failure Mode and Effects Analysis (FMEA) - Part 2
3B-1 Failure Mode and Effects Analysis (FMEA) - Part 3
3B-1 Quality Function Deployment (QFD)
3B-1 Design for X - Introduction
3B-1 Design for X - Part 1
3B-1 Design for X - Part 2
3B-1 Design for Six Sigma (DFSS)
3B-2 Design Review
ASQ CQE 2022 Updates - 3B - Critical to Quality (CTQ)
Section 3B Quiz 1
Section 3B Quiz 1 Answer Explanations
Section 3B Quiz 2 (Robust Design)
Section 3B Quiz 2 Answer Explanations
Section 3B Quiz 3 (FMEA)
Section 3B Quiz 3 Answer Explanations
3C Technical Drawing and Specifications - Projections
3C Drawing - First Angle Projection Symbol
3C Drawing - First Angle Projection Example
3C Drawing - Third Angle Projection Symbol
3C Drawing - Third Angle Projection Example
3C Drawing - Title Block
3C Drawing - Line Types
3C Drawing - Dimensioning
3C Drawing - Tolerances
3C Geometric Dimensioning & Tolerancing (GD&T) - Intro
3C Geometric Dimensioning & Tolerancing (GD&T) - Part 1
3C Geometric Dimensioning & Tolerancing (GD&T) - Part 2
3C Geometric Dimensioning & Tolerancing (GD&T) - Part 3
ASQ CQE 2022 Updates - 3C and 3D - No Change
Section 3C Quiz 1
Section 3C Quiz 1 Answer Explanations
Section 3C Quiz 2
Section 3C Quiz 2 Answer Explanations
3D Verification and Validation
***** IQ, OQ, PQ to be added
Section 3D Quiz 1
Section 3D Quiz 1 Answer Explanations
3E-1 Predictive and Preventive Maintenance
3E-2 Reliability and Maintainability Indices
3E-2 Measuring Reliability
3E-2 Mean Time to Failure - MTTF
3E-2 Mean Time Between Failures - MTBF
3E-2 Solved Questions - Mean Time Between Failures - MTBF
3E-2 Mean Time Between Failures - MTBF - Probability Distribution
3E-2 Mean Time to Repair - MTTR
3E-3 Reliability Models - Introduction
3E-3 Reliability Hazard Function
3E-3 Bathtub Curve
3E-3 Bathtub Curve - Distributions
3E-3 Back to Basics - Probability
Probability - Type of Events
3E-3 Probability - Addition Rule
3E-3 Probability - Multiplication Rule
3E-3 Reliability Example - Part 1
3E-3 Reliability Example - Part 2
3E-3 System Reliability Components in Series
3E-3 System Reliability Components in Parallel
3E-3 System Reliability Example
3E-3 Weibull Distribution
3E-3 Exponential Distribution
3E-3 Exponential Distribution Summary
3E-3 Exponential Distribution - Example 1
3E-3 Exponential Distribution - Example 2
3E-3 Exponential Distribution - Example 3
3E-4 Fault Tree Analysis
3E-4 Fault Tree Analysis - Example
ASQ CQE 2022 Updates - 3E - dFMEA, pFMEA and uFMEA
ASQ CQE 2022 Updates - 3E - Hazard Analysis
Section 3E Quiz 1
Section 3E Quiz 1 Answer Explanations
Section III - Download Slides
4 - Product and Process Control (25Questions)
4A Methods - Control Plan
4A Methods - Critical Control Point (CCP) Identification
4A Methods - Work Instructions and Validation
ASQ CQE 2022 Updates - 4A to 4C - No Change
Section 4A Quiz 1
Section 4A Quiz 1 Answer Explanations
4B-1 Material Identification, Status, and Traceability
4B-2 Material Segregation
4B-3 Material Classification
4B-4 Material Review Board (MRB)
Section 4B Quiz 1
Section 4B Quiz 1 Answer Explanations
4C Acceptance Sampling - Introduction
4C-1 Sample vs Population
4C-1 Sampling Errors
4C-1 Acceptance Sampling Standards ANSI Z1.4 and Z1.9, MIL-STD-104 and 414
4C-1 Acceptable Quality Limit (AQL)
4C-1 Rejectable Quality Limit (RQL)
4C-1 Operating Characteristic (OC) Curve Introduction
4C-1 Plotting an OC Curve - Part 1
4C-1 Plotting an OC Curve - Part 2
4C-1 Plotting an OC Curve - Part 3
4C-1 Average Outgoing Quality (AOQ)
4C-1 Average Outgoing Quality Limit (AOQL)
4C-1 Average Total Inspection (ATI)
4C-2 Sampling Standards
4C-2 Attribute Sampling
4C-2 Attribute Sampling - Two Examples
4C-2 Inspection Levels
4C-2 Reduced Normal and Tightened Inspection
4C-2 Single, Double, and Multiple Sampling
4C-2 Dodge Romig Sampling Plans
4C-2 Variable Sampling
4C-3 Sample Integrity
Section 4C Quiz 1
Section 4C Quiz 1 Answer Explanations
4D-1 Measurement Tools
4D -2 Destructive Tests
4D-2 Nondestructive Tests Part 1
4D-2 Nondestructive Tests Part 2
ASQ CQE 2022 Updates - 4D - Coordinate Measuring Machine (CMM)
Section 4D Quiz 1
Section 4D Quiz 1 Answer Explanations
4E Metrology
Section 4E Quiz 1
Section 4E Quiz 1 Answer Explanations
4F Measurement system analysis (MSA) - Introduction
4F - MSA - Accuracy - Bias, Linearity and Stability
4F - MSA - Precision - Repeatability and Reproducibility / PT Ratio
4F - Gage R&R - Three Methods - Introduction
4F - Gage R&R - Range Method
4F - Gage R&R - Average and Range Method
4F - Gage R&R - ANOVA Method
4F Number of Distinct Categories (NDC)
4F Crossed vs Nested Studies
Section 4F Quiz 1
Section 4F Quiz 1 Answer Explanations
Section IV - Download Slides
5A Quality Control Tools - Introduction
5A QC Tools - 1. Checksheet
5A QC Tools - 2. Cause and Effects Analysis
5A QC Tools - 3. Histogram
5A QC Tools - 4. Pareto Chart
5A QC Tools - 5. Scatter Diagram
5A QC Tools - 6. Control Charts
5A QC Tools - 7. Stratification
QC Tools - Flow Chart (additional tool in ASQ CQE BoK)
ASQ CQE 2022 Updates - 5A to 5C - No Change
Section 5A Quiz 1
Section 5A Quiz 1 Answer Explanations
5B QM&P Tools - 1a. Affinity Diagram
5B QM&P Tools - 1b. Force Field Analysis
5B QM&P Tools - 2. Tree Diagram
5B QM&P Tools - 3. Process Decision Program Charts (PDPC)
5B QM&P Tools - 4. Matrix Diagram
5B QM&P Tools - 5. Interrelationship Digraphs
5B QM&P Tools - 6. Prioritization Matrix
5B QM&P Tools - 7. Activity Network Diagram
Section 5B Quiz 1
Section 5B Quiz 1 Answer Explanations
5C-1 Total Quality Management (TQM)
5C-2 Kaizen
5C-3 Plan-do-check-act (PDCA)
5C-4 Six Sigma
Section 5C Quiz 1
Section 5C Quiz 1 Answer Explanations
5D1 - 5S Workplace Improvement
5D2 - Value-stream Mapping (VSM)
5D3 - Kanban
5D4 Visual Control
5D5 Waste (Muda)
5D5 - Types of Muda - Part 1
5D5 - Types of Muda - Part 2
5D6 - Standardized Work
5D7 - Takt Time and other Process Matrics
5D8 - Single Minute Exchange of Die (SMED)
ASQ CQE 2022 Updates - 5D - Overall Equipment Effectiveness (OEE)
Section 5D Quiz 1
Section 5D Quiz 1 Answer Explanations
5E Corrective Action
5E Root Cause Analysis (RCA)
ASQ CQE 2022 Updates - 5E - Five Whys
Section 5E Quiz 1
Section 5E Quiz 1 Answer Explanations
5F Preventive Action
5F Poka-yoke for Preventive Action
5F Robust Design for Preventive Action
Section 5F Quiz 1
Section 5F Quiz 1 Answer Explanations
Section V - Download Slides
6A-1 Type of data
6A-2 Measurement scales
6A-3 Data Collection Methods
6A-3 Data Coding
6A-3 Missing Data
6A-4 Data accuracy and integrity
6A-5 Descriptive Statistics - Introduction
6A-5 Measurements of Central Tendency
6A-5 Measurements of Dispersion
6A-6 Stem-and-leaf Plot
6A-6 Box-and-Whisker Plot
6A-6 Scatter Plot
6A-7 Graphical Methods for Depicting Distributions
ASQ CQE 2022 Updates - 6A Data Automation
Section 6A Quiz 1
Section 6A Quiz 1 Answer Explanations
6B-1 Terminology - Type I and Type II Errors
6B-1 Hypothesis Testing Explained
6B-1 How to read the Z Table?
6B-1 Understanding the p Value
6B-1 Calculating Sample Size
6B-2 Drawing statistical conclusions
6B-3 Probability Terms and Concepts - Part 1
6B-3 Probability Terms and Concepts - Part 2
6B-3 Probability Terms and Concepts - Part 3
6B-3 Factorial, Permutations and Combinations
ASQ CQE 2022 Updates - 6B to 6H - No Change
Section 6B Quiz 1
Section 6B Quiz 1 Answer Explanations
6C Normal Probability Distribution
6C Binomial Probability Distribution
6C Bernoulli and Hypergeometric Distribution
6C Poisson Distribution
**6C Other Distributions **
Section 6C Quiz 1
Section 6C Quiz 1 Answer Explanations
6D-1 Point Estimates and Confidence Intervals - Introduction
6D-1 Factors Affecting Confidence Interval Width
6D-1 Calculating Confidence Interval Using Z Table
6D-1 Calculating Confidence Interval Using t Table
6D-1 Calculating Confidence Interval for Proportions
6D-1 Variance Confidence Interval
6D-2 Hypothesis Testing - Introduction
6D-2 One Sample z Test
6D-2 One Sample t Test
6D-2 One Sample Proportions Test
6D-2 Two Sample z Test
6D-2 Two Sample t Test - Introduction
6D-2 Two Sample t Test - Example with Equal Variance
6D-2 Two Sample t Test - Example with Un-equal Variance
6D-3 Paired -comparision tests (Paired t Test)
6D-3 Two Sample p Test
6D-2 Tests for Variance
6D-2 F Test for Comparing Variances
6D-2 Chi-square Test for Variance
6D-5 Analysis of Variance (ANOVA) - Introduction
6D-5 ANOVA - Comparing Means Without Any Calculation
6D-5 ANOVA Formulas
6D-5 ANOVA Manual Calculations Example
6D-5 ANOVA Using Microsoft Excel
6D-5 ANOVA - Example (Expect something like this in the CQE exam)
6D-4 Goodness -of-fit tests
6D-6 Contingency Tables
6D-6 Contingency Tables (Practice Problem)
Section 6D Quiz 1
Section 6D Quiz 1 Answer Explanations
6E Simple Linear Correlation - Introduction
6E Correlation Coefficient Manual Calculation
6E Correlation Coefficient - Calculating Using MS Excel
6E Correlation - Summary
6E Correlation vs Causation
6E Correlation - Confidence Interval
6E Linear Regression - Coefficient of Determination
6E Regression Equation - Manual Calculation
6E Residual Analysis
6E Time-series Analysis
Section 6E Quiz 1
Section 6E Quiz 1 Answer Explanations
6F-1 Statistical Process Control (SPC) Objectives and Benefits
6F-2 Common and Special Causes
6F-3 Selection of Variable
6F-4 Rational subgrouping
6F-5 Selecting Control Charts
6F-5 ImR or XmR Charts
6F-5 X bar R Charts
6F-5 X-bar s Charts
6F-5 Attribute Control Charts - Introduction
6F-5 nP Charts
6F-5 P Charts
6F-5 C Charts
6F-5 U Charts
6F-6 Control Chart Analysis - Nelson Rules
6F-6 Nelson Rules - Calculating Probabilities
6F-7 Pre-control charts
6F-8 Short- run SPC - Part 1 - Introduction and Difference Chart
6F-8 Short- run SPC - Part 2 - Z-MR Chart
Section 6F Quiz 1
Section 6F Quiz 1 Answer Explanations
6G Process Performance vs. Specifications
6G Process Capability Indices - Part 1
6G Process Capability Indices - Cr - Part 1A
6G Process Capability Indices - Part 2
6G Process Performance Indices
6G Conducting Process Capability Studies
Section 6G Quiz 1
Section 6G Quiz 1 Answer Explanations
6H Design and Analysis of Experiments (DoE) Introduction
6H-1 Terminology - Factors and Response
6H-1 Terminology - An Example of Lauching Branded Coffee
6H-1 Terminology - Interaction Chart
6H-1 Terminology - Contour Plot
6H-1 Terminology - Mathematical Equation
6H-2 Planning and organizing experiments
6H-3 Introducing Interaction
6H-3 DOE Equation with Interaction
6H-3 Design of Experiments - Definitions
6H-3 Three Factors Experiment
6H-3 Half Factorial Design and Resolutions
6H-3 DOE Nuisance Factors and Balanced Design
6H-4 One-factor Experiments - Introduction
6H-4 One-factor Experiments - Completely Randomized Experiments
6H-4 One-factor Experiments -Randomized Block Design
6H-4 One-factor Experiments - Latin and Graeco Latin Square Design
6h-5 Full- factorial Experiments
6H-6 Two-level Fractional Factorial Experiments - Introduction
6H-6 Two-level Fractional Factorial Experiments - Number of Experiments
6H-6 Two-level Fractional Factorial Experiments - Plackett Burman Design
Section 6H Quiz 1
Section 6H Quiz 1 Answer Explanations
Section VI - Download Slides
7A Risk Related Definitions
7A Planning for Risk Management
7A Identifying Risks
7B Risk Assessment
7C Risk Control - Introduction
7C Risk Control - Negative Risks
7C Risk Control - Positive Risks
7C Monitor and Control Risks
ASQ CQE 2022 Updates - 7-1 -Overview of changes to the BoK
ASQ CQE 2022 Updates - 7-2 Risk Based Thinking
ASQ CQE 2022 Updates - 7-3 - Types of Risk Management
ASQ CQE 2022 Updates - 7-4 -Risk Management Planning
ASQ CQE 2022 Updates - 7-5 -Risk Management Evaluation
ASQ CQE 2022 Updates - 7-6 -Risk Monitoring Techniques
ASQ CQE 2022 Updates - 7-7 - Mitigation Planning
Section 7A Quiz 1
Section 7A Quiz 1 Answer Explanations
Section 7B Quiz 1
Section 7B Quiz 1 Answer Explanations
Section 7C Quiz 1
Section 7C Quiz 1 Answer Explanations
Section VII - Download Slides
I. Management and Leadership (18 Questions)
Welcome to the CQE Course
Preview
Management and Leadership
Preview
1A History of Quality
1A Quality Gurus
1A Quality Guru - Edwards Deming
1A Deming's 14 Points of Leadership - Part 1
1A Deming's 14 Points of Leadership - Part 2
1A Deming's 14 Points of Leadership - Part 3
1A Deming's 14 Points of Leadership - Part 4
1A Deming's 14 Points of Leadership - Part 5
1A Quality Guru - Joseph Juran
1A Juran's 10 Points of Improvement
1A Juran's Trilogy
1A Quality Guru - Philip Crosby
1A Crosby's Four Absolutes of Quality
1A Continuous Improvement Tools - Introduction
1A Continuous Improvement Tools - Lean
1A Continuous Improvement Tools - Six Sigma
1A Continuous Improvement Tools - Theory of Constraints (TOC)
1A Continuous Improvement Tools - SPC
Preview
1A Continuous Improvement Tools - TQM
ASQ CQE 2022 Bok Updates - 1A
Section 1A Quiz 1
Section 1A Quiz 1 Answer Explanations
1B-1 Strategic Planning
1B-2 QMS Deployment Techniques
1B-2a Benchmarking - Part 1
1B-2a Benchmarking - Part 2
1B-2a Benchmarking - Part 3
1B-2b Stakeholder Analysis
1B-2c Performance Measures - Balanced Scorecard
1B-2c Performance Measures - Leading vs Lagging Indicators
1B-2d Project Management - Gantt Chart - Part 1
1B-2d Project Management - Gantt Chart - Part 2
1B-3 Quality Information System (QIS)
ASQ CQE 2022 Updates - 1B - Cost Benefit Analysis
Preview
ASQ CQE 2022 Updates - 1B - RACI
Preview
Section 1B Quiz 1
Section 1B Quiz 1 Answer Explanations
Section 1B Quiz 2
Section 1B Quiz 2 Answer Explanations
1C ASQ Code of Ethics for Professional Conduct
ASQ CQE 2022 Updates - 1C to 1I - No Change
Section 1C Quiz 1
Section 1C Quiz 1 Answer Explanations
1D Leadership Principles and Techniques - Types of Teams
1D Leadership Principles and Techniques - Tuckman's Model
Section 1D Quiz 1
Section 1D Quiz 1 Answer Explanations
1E-1Team Roles and Responsibilities
1E-2 Facilitation Tools - Introduction
1E-2 Facilitation Tools - Brainstorming
1E-2 Facilitation Tools - Nominal Group Technique NGT
1E-2 Facilitation Tools - Multivoting
1E-2 Facilitation Tools - Conflict Resolution
1E-2 Facilitation Tools - Force Field Analysis
Section 1E Quiz 1
Section 1E Quiz 1 Answer Explanations
1F Communication Skills
Section 1F Quiz 1
Section 1F Quiz 1 Answer Explanations
1G Customer Relations
1G Quality Function Deployment
1G Customer Satisfaction
Section 1G Quiz 1
Section 1G Quiz 1 Answer Explanations
1H Supplier Management Techniques - Introduction
1H-1Techniques - Supplier Lifecycle Management
1H-1 Supplier Lifecycle Management - Four Stages
Preview
1H1 Supplier Selection - Overview
1H1 Supplier Selection Process
1H-2 Supplier Monitoring and Improvement
1H-3 Supplier Risk - Introduction
1H-3 Risk Management Steps
1H-3 Risk Management Strategies
Section 1H Quiz 1
Section 1H Quiz 1 Answer Explanations
1I Barriers to Quality Improvement
Section 1I Quiz 1
Section 1I Quiz 1 Answer Explanations
Section I - Download Slides
II. The Quality System (16 Questions)
2A-1 Basic elements
2A-2 Design
ASQ CQE 2022 Updates - 2A to 2F - No ChangeASQ CQE 2022 Updates - 2A to 2F - No Change
Preview
Section 2A Quiz 1
Section 2A Quiz 1 Answer Explanations
2B-1 Document components
2B-2 Document control
Section 2B Quiz 1
Section 2B Quiz 1 Answer Explanations
2C-1 Quality Standards and Other Guidelines
2C-2 ISO 9000 Series of Standards
2C-3 ISO 9001 Revision History
2C-4 ISO 9001:2015 Reasons Behind the Revision
2C-5 ISO 9001:2015 Key Changes
2C-6 ISO 9001 Clauses Explained
2C-7 Quality Awards - MBNQA
Section 2C Quiz 1
Section 2C Quiz 1 Answer Explanations
2D1-1 Types of audits Product Process System
2D1-2 Types of audits First Second and Third Party
2D2-1 Roles and responsibilities in audits
2D2-2 Additional Roles and responsibilities in audits
2D-3 Audit planning and implementation
2D-4 Audit reporting and follow- up
Section 2D Quiz 1
Section 2D Quiz 1 Answer Explanations
2E-1 Cost of Quality (COQ) - Introduction
2E-2 Cost of Quality Classification
2E-3 Cost of Quality Why & Optimum Costs
Section 2E Quiz 1
Section 2E Quiz 1 Answer Explanations
2F-1 Quality Training ADDIE Model
2F-2 Quality Training Kirkpatrick Model
Section 2F Quiz 1
Section 2F Quiz 1 Answer Explanations
Section II - Download Slides
III. Product, Process, and Service Design (23 questions)
3A Classification of Quality Characteristics
3A Service Quality Characteristics
ASQ CQE 2022 Updates - 3A - No Change
Section 3A Quiz 1
Section 3A Quiz 1 Answer Explanations
3B-1 Design Inputs - Introduction
3B-1 Design Input Tools
3B-1 Robust Design - Introduction
3B-1 Robust Design - Control and Noise Factors
3B-1 Robust Design - Type of Noise Factors
3B-1 Robust Design - Ways to Reduce the Effect of Noise - Part 1
3B-1 Robust Design - Ways to Reduce the Effect of Noise - Part 2
3B-1 Robust Design - Signal to Noise Ratio (SNR)
3B-1 Failure Mode and Effects Analysis (FMEA) - Introduction
3B-1 Failure Mode and Effects Analysis (FMEA) - Part 1
3B-1 Failure Mode and Effects Analysis (FMEA) - Part 2
3B-1 Failure Mode and Effects Analysis (FMEA) - Part 3
3B-1 Quality Function Deployment (QFD)
3B-1 Design for X - Introduction
3B-1 Design for X - Part 1
3B-1 Design for X - Part 2
3B-1 Design for Six Sigma (DFSS)
3B-2 Design Review
ASQ CQE 2022 Updates - 3B - Critical to Quality (CTQ)
Section 3B Quiz 1
Section 3B Quiz 1 Answer Explanations
Section 3B Quiz 2 (Robust Design)
Section 3B Quiz 2 Answer Explanations
Section 3B Quiz 3 (FMEA)
Section 3B Quiz 3 Answer Explanations
3C Technical Drawing and Specifications - Projections
3C Drawing - First Angle Projection Symbol
3C Drawing - First Angle Projection Example
Preview
3C Drawing - Third Angle Projection Symbol
3C Drawing - Third Angle Projection Example
3C Drawing - Title Block
3C Drawing - Line Types
3C Drawing - Dimensioning
3C Drawing - Tolerances
3C Geometric Dimensioning & Tolerancing (GD&T) - Intro
3C Geometric Dimensioning & Tolerancing (GD&T) - Part 1
3C Geometric Dimensioning & Tolerancing (GD&T) - Part 2
3C Geometric Dimensioning & Tolerancing (GD&T) - Part 3
ASQ CQE 2022 Updates - 3C and 3D - No Change
Section 3C Quiz 1
Section 3C Quiz 1 Answer Explanations
Section 3C Quiz 2
Section 3C Quiz 2 Answer Explanations
3D Verification and Validation
***** IQ, OQ, PQ to be added
Section 3D Quiz 1
Section 3D Quiz 1 Answer Explanations
3E-1 Predictive and Preventive Maintenance
3E-2 Reliability and Maintainability Indices
3E-2 Measuring Reliability
3E-2 Mean Time to Failure - MTTF
3E-2 Mean Time Between Failures - MTBF
3E-2 Solved Questions - Mean Time Between Failures - MTBF
3E-2 Mean Time Between Failures - MTBF - Probability Distribution
3E-2 Mean Time to Repair - MTTR
3E-3 Reliability Models - Introduction
3E-3 Reliability Hazard Function
3E-3 Bathtub Curve
3E-3 Bathtub Curve - Distributions
3E-3 Back to Basics - Probability
Probability - Type of Events
3E-3 Probability - Addition Rule
3E-3 Probability - Multiplication Rule
3E-3 Reliability Example - Part 1
Preview
3E-3 Reliability Example - Part 2
3E-3 System Reliability Components in Series
3E-3 System Reliability Components in Parallel
3E-3 System Reliability Example
3E-3 Weibull Distribution
3E-3 Exponential Distribution
3E-3 Exponential Distribution Summary
3E-3 Exponential Distribution - Example 1
3E-3 Exponential Distribution - Example 2
3E-3 Exponential Distribution - Example 3
3E-4 Fault Tree Analysis
3E-4 Fault Tree Analysis - Example
ASQ CQE 2022 Updates - 3E - dFMEA, pFMEA and uFMEA
ASQ CQE 2022 Updates - 3E - Hazard Analysis
Section 3E Quiz 1
Section 3E Quiz 1 Answer Explanations
Section III - Download Slides
IV. Product and Process Control (25 Questions)
4 - Product and Process Control (25Questions)
4A Methods - Control Plan
4A Methods - Critical Control Point (CCP) Identification
4A Methods - Work Instructions and Validation
ASQ CQE 2022 Updates - 4A to 4C - No Change
Section 4A Quiz 1
Section 4A Quiz 1 Answer Explanations
4B-1 Material Identification, Status, and Traceability
4B-2 Material Segregation
4B-3 Material Classification
4B-4 Material Review Board (MRB)
Section 4B Quiz 1
Section 4B Quiz 1 Answer Explanations
4C Acceptance Sampling - Introduction
4C-1 Sample vs Population
4C-1 Sampling Errors
4C-1 Acceptance Sampling Standards ANSI Z1.4 and Z1.9, MIL-STD-104 and 414
4C-1 Acceptable Quality Limit (AQL)
4C-1 Rejectable Quality Limit (RQL)
4C-1 Operating Characteristic (OC) Curve Introduction
4C-1 Plotting an OC Curve - Part 1
4C-1 Plotting an OC Curve - Part 2
4C-1 Plotting an OC Curve - Part 3
4C-1 Average Outgoing Quality (AOQ)
4C-1 Average Outgoing Quality Limit (AOQL)
4C-1 Average Total Inspection (ATI)
4C-2 Sampling Standards
4C-2 Attribute Sampling
4C-2 Attribute Sampling - Two Examples
4C-2 Inspection Levels
4C-2 Reduced Normal and Tightened Inspection
4C-2 Single, Double, and Multiple Sampling
4C-2 Dodge Romig Sampling Plans
4C-2 Variable Sampling
4C-3 Sample Integrity
Section 4C Quiz 1
Section 4C Quiz 1 Answer Explanations
4D-1 Measurement Tools
4D -2 Destructive Tests
4D-2 Nondestructive Tests Part 1
4D-2 Nondestructive Tests Part 2
ASQ CQE 2022 Updates - 4D - Coordinate Measuring Machine (CMM)
Section 4D Quiz 1
Section 4D Quiz 1 Answer Explanations
4E Metrology
Section 4E Quiz 1
Section 4E Quiz 1 Answer Explanations
4F Measurement system analysis (MSA) - Introduction
4F - MSA - Accuracy - Bias, Linearity and Stability
4F - MSA - Precision - Repeatability and Reproducibility / PT Ratio
4F - Gage R&R - Three Methods - Introduction
4F - Gage R&R - Range Method
4F - Gage R&R - Average and Range Method
4F - Gage R&R - ANOVA Method
4F Number of Distinct Categories (NDC)
4F Crossed vs Nested Studies
Section 4F Quiz 1
Section 4F Quiz 1 Answer Explanations
Section IV - Download Slides
V. Continuous Improvement (27 Questions)
5A Quality Control Tools - Introduction
5A QC Tools - 1. Checksheet
5A QC Tools - 2. Cause and Effects Analysis
5A QC Tools - 3. Histogram
5A QC Tools - 4. Pareto Chart
5A QC Tools - 5. Scatter Diagram
5A QC Tools - 6. Control Charts
5A QC Tools - 7. Stratification
QC Tools - Flow Chart (additional tool in ASQ CQE BoK)
ASQ CQE 2022 Updates - 5A to 5C - No Change
Section 5A Quiz 1
Section 5A Quiz 1 Answer Explanations
5B QM&P Tools - 1a. Affinity Diagram
5B QM&P Tools - 1b. Force Field Analysis
5B QM&P Tools - 2. Tree Diagram
5B QM&P Tools - 3. Process Decision Program Charts (PDPC)
5B QM&P Tools - 4. Matrix Diagram
5B QM&P Tools - 5. Interrelationship Digraphs
5B QM&P Tools - 6. Prioritization Matrix
5B QM&P Tools - 7. Activity Network Diagram
Section 5B Quiz 1
Section 5B Quiz 1 Answer Explanations
5C-1 Total Quality Management (TQM)
5C-2 Kaizen
5C-3 Plan-do-check-act (PDCA)
5C-4 Six Sigma
Section 5C Quiz 1
Section 5C Quiz 1 Answer Explanations
5D1 - 5S Workplace Improvement
5D2 - Value-stream Mapping (VSM)
5D3 - Kanban
5D4 Visual Control
5D5 Waste (Muda)
5D5 - Types of Muda - Part 1
5D5 - Types of Muda - Part 2
5D6 - Standardized Work
5D7 - Takt Time and other Process Matrics
5D8 - Single Minute Exchange of Die (SMED)
ASQ CQE 2022 Updates - 5D - Overall Equipment Effectiveness (OEE)
Section 5D Quiz 1
Section 5D Quiz 1 Answer Explanations
5E Corrective Action
5E Root Cause Analysis (RCA)
ASQ CQE 2022 Updates - 5E - Five Whys
Preview
Section 5E Quiz 1
Section 5E Quiz 1 Answer Explanations
5F Preventive Action
5F Poka-yoke for Preventive Action
5F Robust Design for Preventive Action
Section 5F Quiz 1
Section 5F Quiz 1 Answer Explanations
Section V - Download Slides
VI. Quantitative Methods and Tools (36 Questions)
6A-1 Type of data
6A-2 Measurement scales
6A-3 Data Collection Methods
6A-3 Data Coding
6A-3 Missing Data
6A-4 Data accuracy and integrity
6A-5 Descriptive Statistics - Introduction
6A-5 Measurements of Central Tendency
6A-5 Measurements of Dispersion
6A-6 Stem-and-leaf Plot
6A-6 Box-and-Whisker Plot
6A-6 Scatter Plot
6A-7 Graphical Methods for Depicting Distributions
ASQ CQE 2022 Updates - 6A Data Automation
Section 6A Quiz 1
Section 6A Quiz 1 Answer Explanations
6B-1 Terminology - Type I and Type II Errors
6B-1 Hypothesis Testing Explained
6B-1 How to read the Z Table?
6B-1 Understanding the p Value
6B-1 Calculating Sample Size
6B-2 Drawing statistical conclusions
6B-3 Probability Terms and Concepts - Part 1
6B-3 Probability Terms and Concepts - Part 2
6B-3 Probability Terms and Concepts - Part 3
6B-3 Factorial, Permutations and Combinations
ASQ CQE 2022 Updates - 6B to 6H - No Change
Section 6B Quiz 1
Section 6B Quiz 1 Answer Explanations
6C Normal Probability Distribution
6C Binomial Probability Distribution
6C Bernoulli and Hypergeometric Distribution
6C Poisson Distribution
**6C Other Distributions **
Section 6C Quiz 1
Section 6C Quiz 1 Answer Explanations
6D-1 Point Estimates and Confidence Intervals - Introduction
6D-1 Factors Affecting Confidence Interval Width
6D-1 Calculating Confidence Interval Using Z Table
6D-1 Calculating Confidence Interval Using t Table
6D-1 Calculating Confidence Interval for Proportions
6D-1 Variance Confidence Interval
6D-2 Hypothesis Testing - Introduction
Preview
6D-2 One Sample z Test
6D-2 One Sample t Test
6D-2 One Sample Proportions Test
6D-2 Two Sample z Test
6D-2 Two Sample t Test - Introduction
6D-2 Two Sample t Test - Example with Equal Variance
6D-2 Two Sample t Test - Example with Un-equal Variance
6D-3 Paired -comparision tests (Paired t Test)
6D-3 Two Sample p Test
6D-2 Tests for Variance
6D-2 F Test for Comparing Variances
6D-2 Chi-square Test for Variance
6D-5 Analysis of Variance (ANOVA) - Introduction
6D-5 ANOVA - Comparing Means Without Any Calculation
6D-5 ANOVA Formulas
6D-5 ANOVA Manual Calculations Example
6D-5 ANOVA Using Microsoft Excel
6D-5 ANOVA - Example (Expect something like this in the CQE exam)
6D-4 Goodness -of-fit tests
6D-6 Contingency Tables
6D-6 Contingency Tables (Practice Problem)
Section 6D Quiz 1
Section 6D Quiz 1 Answer Explanations
6E Simple Linear Correlation - Introduction
6E Correlation Coefficient Manual Calculation
6E Correlation Coefficient - Calculating Using MS Excel
6E Correlation - Summary
6E Correlation vs Causation
6E Correlation - Confidence Interval
6E Linear Regression - Coefficient of Determination
6E Regression Equation - Manual Calculation
6E Residual Analysis
6E Time-series Analysis
Section 6E Quiz 1
Section 6E Quiz 1 Answer Explanations
6F-1 Statistical Process Control (SPC) Objectives and Benefits
6F-2 Common and Special Causes
6F-3 Selection of Variable
6F-4 Rational subgrouping
6F-5 Selecting Control Charts
6F-5 ImR or XmR Charts
6F-5 X bar R Charts
6F-5 X-bar s Charts
6F-5 Attribute Control Charts - Introduction
6F-5 nP Charts
6F-5 P Charts
6F-5 C Charts
6F-5 U Charts
6F-6 Control Chart Analysis - Nelson Rules
6F-6 Nelson Rules - Calculating Probabilities
6F-7 Pre-control charts
6F-8 Short- run SPC - Part 1 - Introduction and Difference Chart
6F-8 Short- run SPC - Part 2 - Z-MR Chart
Section 6F Quiz 1
Section 6F Quiz 1 Answer Explanations
6G Process Performance vs. Specifications
6G Process Capability Indices - Part 1
6G Process Capability Indices - Cr - Part 1A
6G Process Capability Indices - Part 2
6G Process Performance Indices
6G Conducting Process Capability Studies
Section 6G Quiz 1
Section 6G Quiz 1 Answer Explanations
6H Design and Analysis of Experiments (DoE) Introduction
6H-1 Terminology - Factors and Response
6H-1 Terminology - An Example of Lauching Branded Coffee
6H-1 Terminology - Interaction Chart
6H-1 Terminology - Contour Plot
Preview
6H-1 Terminology - Mathematical Equation
6H-2 Planning and organizing experiments
6H-3 Introducing Interaction
6H-3 DOE Equation with Interaction
6H-3 Design of Experiments - Definitions
6H-3 Three Factors Experiment
6H-3 Half Factorial Design and Resolutions
6H-3 DOE Nuisance Factors and Balanced Design
6H-4 One-factor Experiments - Introduction
6H-4 One-factor Experiments - Completely Randomized Experiments
6H-4 One-factor Experiments -Randomized Block Design
6H-4 One-factor Experiments - Latin and Graeco Latin Square Design
6h-5 Full- factorial Experiments
6H-6 Two-level Fractional Factorial Experiments - Introduction
6H-6 Two-level Fractional Factorial Experiments - Number of Experiments
6H-6 Two-level Fractional Factorial Experiments - Plackett Burman Design
Section 6H Quiz 1
Section 6H Quiz 1 Answer Explanations
Section VI - Download Slides
VII. Risk Management (15 Questions)
7A Risk Related Definitions
7A Planning for Risk Management
7A Identifying Risks
7B Risk Assessment
7C Risk Control - Introduction
7C Risk Control - Negative Risks
7C Risk Control - Positive Risks
7C Monitor and Control Risks
ASQ CQE 2022 Updates - 7-1 -Overview of changes to the BoK
ASQ CQE 2022 Updates - 7-2 Risk Based Thinking
ASQ CQE 2022 Updates - 7-3 - Types of Risk Management
ASQ CQE 2022 Updates - 7-4 -Risk Management Planning
ASQ CQE 2022 Updates - 7-5 -Risk Management Evaluation
ASQ CQE 2022 Updates - 7-6 -Risk Monitoring Techniques
ASQ CQE 2022 Updates - 7-7 - Mitigation Planning
Section 7A Quiz 1
Section 7A Quiz 1 Answer Explanations
Section 7B Quiz 1
Section 7B Quiz 1 Answer Explanations
Section 7C Quiz 1
Section 7C Quiz 1 Answer Explanations
Section VII - Download Slides
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