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Section 1 - Quality Basics (30 Questions)
24 Lessons-
Preview1A1a ASQ CQIA Introduction
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Start1A1b Quality definitions and plan
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Start1A3 Quality Systems
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Start1A4a Organizational Culture
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Start1A4b Change Management
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Start1A5 Employee Involvement and Empowerment
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Start1A6 Systems and processes
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Preview1A7 Variation
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Start1A8 Standardization
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StartSection 1 Quiz 1 Terms, Concepts, and Principles
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Start1B Benefits of Quality
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Start1C1 Walter Shewhart
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Start1C2a Deming Intro
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Start1C2b 14 Principles - Part 1
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Start1C2c 14 Principles - Part 2
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Start1C2d 14 Principles - Part 3
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Start1C2e 14 Principles - Part 4
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Start1C2f 14 Principles - Part 5
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Start1C3 Juran
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Start1C4 Ishikawa
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Start1C5 Crosby
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Start1C6 Feigenbaum
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StartSection 1 Quiz 2 Foundation and Benefits of Quality
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StartDownload Section 1 Slides
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Section 2 - Team Basics (16 Questions)
15 Lessons-
Start2A1 Team Purpose
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Start2A2 Team Types
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Start2A3 Value of Teams
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Start2B Roles and Responsibilities
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Start2C1 Initiating Teams
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Start2C2 Selecting Team Members
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Preview2C3 Team Stages
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Start2C4a Team conflicts
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Start2C4b Team conflicts
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Start2C5a Team Decision Making
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Start2C5b Team Decision Making - Brainstorming
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Start2C5c Team Decision Making - NGT
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Start2C5d Team Decision Making - Multivoting
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StartSection 2 Quiz 1 Team Basics
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StartDownload Section 2 Slides
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Section 3 - Continuous Improvement Techniques (40 Questions)
34 Lessons-
Start3A1 Six Sigma Concepts and Tools
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Preview3A2a Lean Concepts and Tools - Introduction
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Start3A2b Lean - Setup Reduction
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Start3A2b Lean - Pull - Kanban and JIT
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Start3A2d Lean - Kaizen
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Start3A2e Lean - 5S
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Start3A2f Lean - vsm
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Start3A2g Lean - pokayoke
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Start3A3 Benchmarking
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Start3A4 Incremental and Breakthrough Improvement
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StartSection 3 Quiz 1 Process Improvement
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Start3B1 Brainstorming and PDCA
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Start3B3 Affinity Diagrams
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Start3B4 Cost of poor quality COPQ
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Start3B5 Internal audits
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StartSection 3 Quiz 2 Improvement Techniques
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Start3Ca Quality Tools - 1
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Start3Cb Quality Tools - 2
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Start3Cc Quality Tools - 3
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Start3Cd Quality Tools - 4
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Start3Ce Quality Tools - 5
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Start3Cf Quality Tools - 6
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Start3Cg Quality Tools - 7
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Start3Ch Quality Tools - 8
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Start3Ci Quality Tools - 9
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StartSection 3 Quiz 3 Improvement Tools
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Start3D Root Cause Analysis
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Start3Ea Risk Management
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Start3Eb Risk Management - FMEA
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Start3Ec Risk Management - FMEA- example
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Start3Ed Risk Management - FMEA - summary
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Start3Ee Risk Management SWOT
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StartSection 3 Quiz 4 RCA and Risk Management
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StartDownload Section 3 Slides
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Section 5 - V. Customer Relationship (7 Questions)
8 Lessons