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Certified Quality Improvement Associate Training
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1A1a ASQ CQIA Introduction
1A1b Quality definitions and plan
1A3 Quality Systems
1A4a Organizational Culture
1A4b Change Management
1A5 Employee Involvement and Empowerment
1A6 Systems and processes
1A7 Variation
1A8 Standardization
Section 1 Quiz 1 Terms, Concepts, and Principles
1B Benefits of Quality
1C1 Walter Shewhart
1C2a Deming Intro
1C2b 14 Principles - Part 1
1C2c 14 Principles - Part 2
1C2d 14 Principles - Part 3
1C2e 14 Principles - Part 4
1C2f 14 Principles - Part 5
1C3 Juran
1C4 Ishikawa
1C5 Crosby
1C6 Feigenbaum
Section 1 Quiz 2 Foundation and Benefits of Quality
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2A1 Team Purpose
2A2 Team Types
2A3 Value of Teams
2B Roles and Responsibilities
2C1 Initiating Teams
2C2 Selecting Team Members
2C3 Team Stages
2C4a Team conflicts
2C4b Team conflicts
2C5a Team Decision Making
2C5b Team Decision Making - Brainstorming
2C5c Team Decision Making - NGT
2C5d Team Decision Making - Multivoting
Section 2 Quiz 1 Team Basics
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3A1 Six Sigma Concepts and Tools
3A2a Lean Concepts and Tools - Introduction
3A2b Lean - Setup Reduction
3A2b Lean - Pull - Kanban and JIT
3A2d Lean - Kaizen
3A2e Lean - 5S
3A2f Lean - vsm
3A2g Lean - pokayoke
3A3 Benchmarking
3A4 Incremental and Breakthrough Improvement
Section 3 Quiz 1 Process Improvement
3B1 Brainstorming and PDCA
3B3 Affinity Diagrams
3B4 Cost of poor quality COPQ
3B5 Internal audits
Section 3 Quiz 2 Improvement Techniques
3Ca Quality Tools - 1
3Cb Quality Tools - 2
3Cc Quality Tools - 3
3Cd Quality Tools - 4
3Ce Quality Tools - 5
3Cf Quality Tools - 6
3Cg Quality Tools - 7
3Ch Quality Tools - 8
3Ci Quality Tools - 9
Section 3 Quiz 3 Improvement Tools
3D Root Cause Analysis
3Ea Risk Management
3Eb Risk Management - FMEA
3Ec Risk Management - FMEA- example
3Ed Risk Management - FMEA - summary
3Ee Risk Management SWOT
Section 3 Quiz 4 RCA and Risk Management
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4C Supplier Performance
4A Supplier Selection
4B Supplier Relationship
Section 4 Quiz 1 Supplier Relationship
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5B2 Complaint Process
5B1a Data Gathering and Use Part 1
5A Customer Identification
5B1b Data Gathering and Use Part 2
5B3 Customer Needs QFD Part 1
5B3 Customer Needs QFD Part 2
Section 5 Quiz 1 Customer Relationship
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Section 1 - Quality Basics (30 Questions)
1A1a ASQ CQIA Introduction
Preview
1A1b Quality definitions and plan
1A3 Quality Systems
1A4a Organizational Culture
1A4b Change Management
1A5 Employee Involvement and Empowerment
1A6 Systems and processes
1A7 Variation
Preview
1A8 Standardization
Section 1 Quiz 1 Terms, Concepts, and Principles
1B Benefits of Quality
1C1 Walter Shewhart
1C2a Deming Intro
1C2b 14 Principles - Part 1
1C2c 14 Principles - Part 2
1C2d 14 Principles - Part 3
1C2e 14 Principles - Part 4
1C2f 14 Principles - Part 5
1C3 Juran
1C4 Ishikawa
1C5 Crosby
1C6 Feigenbaum
Section 1 Quiz 2 Foundation and Benefits of Quality
Download Section 1 Slides
Section 2 - Team Basics (16 Questions)
2A1 Team Purpose
2A2 Team Types
2A3 Value of Teams
2B Roles and Responsibilities
2C1 Initiating Teams
2C2 Selecting Team Members
2C3 Team Stages
Preview
2C4a Team conflicts
2C4b Team conflicts
2C5a Team Decision Making
2C5b Team Decision Making - Brainstorming
2C5c Team Decision Making - NGT
2C5d Team Decision Making - Multivoting
Section 2 Quiz 1 Team Basics
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Section 3 - Continuous Improvement Techniques (40 Questions)
3A1 Six Sigma Concepts and Tools
3A2a Lean Concepts and Tools - Introduction
Preview
3A2b Lean - Setup Reduction
3A2b Lean - Pull - Kanban and JIT
3A2d Lean - Kaizen
3A2e Lean - 5S
3A2f Lean - vsm
3A2g Lean - pokayoke
3A3 Benchmarking
3A4 Incremental and Breakthrough Improvement
Section 3 Quiz 1 Process Improvement
3B1 Brainstorming and PDCA
3B3 Affinity Diagrams
3B4 Cost of poor quality COPQ
3B5 Internal audits
Section 3 Quiz 2 Improvement Techniques
3Ca Quality Tools - 1
3Cb Quality Tools - 2
3Cc Quality Tools - 3
3Cd Quality Tools - 4
3Ce Quality Tools - 5
3Cf Quality Tools - 6
3Cg Quality Tools - 7
3Ch Quality Tools - 8
3Ci Quality Tools - 9
Section 3 Quiz 3 Improvement Tools
3D Root Cause Analysis
3Ea Risk Management
3Eb Risk Management - FMEA
3Ec Risk Management - FMEA- example
3Ed Risk Management - FMEA - summary
3Ee Risk Management SWOT
Section 3 Quiz 4 RCA and Risk Management
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Section 4 - Supplier Relationship (7 Questions)
4C Supplier Performance
4A Supplier Selection
4B Supplier Relationship
Section 4 Quiz 1 Supplier Relationship
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Section 5 - V. Customer Relationship (7 Questions)
5B2 Complaint Process
5B1a Data Gathering and Use Part 1
5A Customer Identification
5B1b Data Gathering and Use Part 2
5B3 Customer Needs QFD Part 1
5B3 Customer Needs QFD Part 2
Section 5 Quiz 1 Customer Relationship
Download Section 5 Slides
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