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Kano Analysis Expert - Basics to Advanced
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Welcome
1 Introduction to Kano Model
2 Five Categories of Product Features
Quiz 1: Kano Model Basics
3 Identify Customer Needs
4 Design the Survey Form
5 Interpretation of Survey Results
6 Evaluation Matrix
7 Summarizing Survey Responses
8 Better Worst Coefficients
9 Understanding Better/Worst Plot
Quiz 2: Performing Kano Analysis
10 Using Forms to Collect Data
11 Feature Category Using Microsoft Excel
12 Summarizing Customer Responses
13 Create Better Worst Chart Using MS Excel + Course Conclusion
Download Excel Template and Slides
Final Course Quiz
1. Introduction
Welcome
Preview
1 Introduction to Kano Model
2 Five Categories of Product Features
Quiz 1: Kano Model Basics
Performing Kano Analysis (Understanding the Concepts)
3 Identify Customer Needs
4 Design the Survey Form
5 Interpretation of Survey Results
6 Evaluation Matrix
7 Summarizing Survey Responses
8 Better Worst Coefficients
9 Understanding Better/Worst Plot
Quiz 2: Performing Kano Analysis
3. Performing Kano Analysis (Microsoft Excel)
10 Using Forms to Collect Data
11 Feature Category Using Microsoft Excel
12 Summarizing Customer Responses
13 Create Better Worst Chart Using MS Excel + Course Conclusion
Download Excel Template and Slides
4. Conclusion
Final Course Quiz
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