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Quality Leadership Essentials
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Welcome and Introduction
Leadership Drives Quality
Leading Without Authority
Credibility, Expertise and Integrity
Communicate With Clarity
Listening, Transparency, and Storytelling
Start With Purpose
Empowerment and Ownership
Recognition, Individual Drivers and Avoiding Fear
Providing Constructive Feedback
Receiving Feedback
Improvement Culture
Change Management
Structured Approach
Enabling People
Conclusion
INTRODUCTION
Welcome and Introduction
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Leadership Drives Quality
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1. INFLUENCE
Leading Without Authority
Credibility, Expertise and Integrity
2. COMMUNICATION
Communicate With Clarity
Listening, Transparency, and Storytelling
3. MOTIVATION
Start With Purpose
Empowerment and Ownership
Recognition, Individual Drivers and Avoiding Fear
4. FEEDBACK
Providing Constructive Feedback
Receiving Feedback
5. IMPROVEMENT
Improvement Culture
Change Management
Structured Approach
Enabling People
CONCLUSION
Conclusion
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