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Quality Management for Business Excellence
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2.1 Quality Definitions
2.2 Quality Definitions
2.3 Quality Conformance to Requirements
2.4 Quality Fitness for use
2.5 Quality Meeting Expectations
2.6 Quality Exceeding Expectations
2.7 Quality Competition
2.8 Quality Defect Free
2.9 Quality iso 9001
2.10 Quality vs Grade
2.11 Why Quality
3.1 Garvin 8D - Intro
3.2 Garvin 8D - Performance
3.3 Garvin 8D - Features
3.4 Garvin 8D - Reliability
3.5 Garvin 8D - Conformance
3.6 Garvin 8D - Durability
3.7 Garvin 8D - Serviceability
3.8 Garvin 8D - Aesthetics
3.9 Garvin 8D - Perceived
4.1 QA QC QMS Intro
4.2 Quality Control
4.3 Quality Assurance
4.4 Quality Assurance vs Control
4.5 Quality Management System
5 History of Quality
6.1 Three Quality Gurus
6.2 Deming - Life
6.3 Deming - Contributions
6.4.1 Deming - Principle 1
6.4.2 Deming - Principle 2
6.4.3 Deming - Principle 3
6.4.4 Deming - Principle 4
6.4.5 Deming - Principle 5
6.4.6 Deming - Principle 6
6.4.7 Deming - Principle 7
6.4.8 Deming - Principle 8
6.4.9 Deming - Principle 9
6.4.10 Deming - Principle 10
6.4.11 Deming - Principle 11
6.4.12 Deming - Principle 12
6.4.13 Deming - Principle 13
6.4.14 Deming - Principle 14
6.5 Juran - Life
6.6 Juran - Contributions
6.7.1 Juran - 10 Steps
6.7.2 Juran - Trilogy
6.8 Crosby - Life
6.9 Crosby - Contributions
6.10.0 Crosby - 4 absolutes
6.10.1 Crosby - Absolute 1
6.10.2 Crosby - Absolute 2
6.10.3 Crosby - Absolute 3
6.10.4 Crosby - Absolute 4
Quiz 1
7.1 COQ Intro
7.2 COQ iceberg
7.3 COQ classification
7.4.1 COQ Prevention
7.4.2 COQ Appraisal
7.4.3 COQ Internal failure
7.4.4 COQ External failure
7.5 COQ why measure
8.1 Wastes Intro
8.2 Wastes Philosophy
8.3.0 Three Types of Wastes - Muda
8.3.1 Three Types of Wastes - Mura
8.3.2 Three Types of Wastes - Muri
8.4.0 Seven Types of Mudas
8.4.1 Seven Types of Mudas - Transport
8.4.2 Seven Types of Mudas - Inventory
8.4.3 Seven Types of Mudas - Motion
8.4.4 Seven Types of Mudas - Waiting
8.4.5 Seven Types of Mudas - Overprocessing
8.4.6 Seven Types of Mudas - Overproduction
8.4.7 Seven Types of Mudas - Defects
8.4.8 Seven Types of Mudas - Skills
9.0 Seven Tools - Intro
9.1 Seven Tools - List
9.1.1 Seven Tools - Checksheet
9.1.1a Seven Tools - Checksheet Example
9.1.2 Seven Tools - cause effect
9.1.2a Seven Tools - cause effect example
9.1.3 Seven Tools - histogram
9.1.3a Seven Tools - histogram example
9.1.4 Seven Tools - Pareto
9.1.4a Seven Tools - Pareto Example
9.1.5 Seven Tools - Scatter
9.1.5a Seven Tools - Scatter Example
9.1.6 Seven Tools - Control Charts
9.1.6a Seven Tools - Control Charts Example
9.1.7 Seven Tools - Stratification
9.1.7a Seven Tools - Stratification Example
10.0 Quality Awards
10.1 Quality Awards
10.2 MBNQA
1. Introduction and Welcome
Download Course Resources
2. Quality Management Basics
2.1 Quality Definitions
2.2 Quality Definitions
2.3 Quality Conformance to Requirements
2.4 Quality Fitness for use
2.5 Quality Meeting Expectations
2.6 Quality Exceeding Expectations
2.7 Quality Competition
2.8 Quality Defect Free
2.9 Quality iso 9001
2.10 Quality vs Grade
2.11 Why Quality
Preview
3. Garvin's Eight Dimensions of Quality
3.1 Garvin 8D - Intro
3.2 Garvin 8D - Performance
3.3 Garvin 8D - Features
3.4 Garvin 8D - Reliability
3.5 Garvin 8D - Conformance
3.6 Garvin 8D - Durability
3.7 Garvin 8D - Serviceability
3.8 Garvin 8D - Aesthetics
3.9 Garvin 8D - Perceived
4. Quality Assurance, Control and Management System
4.1 QA QC QMS Intro
4.2 Quality Control
4.3 Quality Assurance
4.4 Quality Assurance vs Control
Preview
4.5 Quality Management System
5. Quality Timeline
5 History of Quality
6. Learning Quality from Top Three Quality Gurus
6.1 Three Quality Gurus
6.2 Deming - Life
6.3 Deming - Contributions
6.4.1 Deming - Principle 1
6.4.2 Deming - Principle 2
6.4.3 Deming - Principle 3
6.4.4 Deming - Principle 4
6.4.5 Deming - Principle 5
Preview
6.4.6 Deming - Principle 6
6.4.7 Deming - Principle 7
6.4.8 Deming - Principle 8
6.4.9 Deming - Principle 9
6.4.10 Deming - Principle 10
6.4.11 Deming - Principle 11
6.4.12 Deming - Principle 12
6.4.13 Deming - Principle 13
6.4.14 Deming - Principle 14
6.5 Juran - Life
6.6 Juran - Contributions
6.7.1 Juran - 10 Steps
6.7.2 Juran - Trilogy
6.8 Crosby - Life
6.9 Crosby - Contributions
6.10.0 Crosby - 4 absolutes
6.10.1 Crosby - Absolute 1
6.10.2 Crosby - Absolute 2
6.10.3 Crosby - Absolute 3
6.10.4 Crosby - Absolute 4
Quiz 1
7. Cost of Poor Quality
7.1 COQ Intro
7.2 COQ iceberg
7.3 COQ classification
7.4.1 COQ Prevention
7.4.2 COQ Appraisal
7.4.3 COQ Internal failure
7.4.4 COQ External failure
7.5 COQ why measure
8. Understanding and Eliminating Wastes from Processes
8.1 Wastes Intro
8.2 Wastes Philosophy
8.3.0 Three Types of Wastes - Muda
8.3.1 Three Types of Wastes - Mura
8.3.2 Three Types of Wastes - Muri
8.4.0 Seven Types of Mudas
Preview
8.4.1 Seven Types of Mudas - Transport
8.4.2 Seven Types of Mudas - Inventory
8.4.3 Seven Types of Mudas - Motion
8.4.4 Seven Types of Mudas - Waiting
8.4.5 Seven Types of Mudas - Overprocessing
8.4.6 Seven Types of Mudas - Overproduction
8.4.7 Seven Types of Mudas - Defects
8.4.8 Seven Types of Mudas - Skills
9. Seven Basic Quality Tools - All Quality Professionals Must Master
9.0 Seven Tools - Intro
9.1 Seven Tools - List
9.1.1 Seven Tools - Checksheet
9.1.1a Seven Tools - Checksheet Example
9.1.2 Seven Tools - cause effect
9.1.2a Seven Tools - cause effect example
9.1.3 Seven Tools - histogram
9.1.3a Seven Tools - histogram example
9.1.4 Seven Tools - Pareto
9.1.4a Seven Tools - Pareto Example
9.1.5 Seven Tools - Scatter
9.1.5a Seven Tools - Scatter Example
9.1.6 Seven Tools - Control Charts
9.1.6a Seven Tools - Control Charts Example
9.1.7 Seven Tools - Stratification
Preview
9.1.7a Seven Tools - Stratification Example
10. Quality Awards
10.0 Quality Awards
10.1 Quality Awards
10.2 MBNQA
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