Quality Management for Business Excellence

Lead Quality Management in the Organization • Transform the Organization to Become the Best-in-Class

Course Summary

Learning Objectives:
 
Upon completing this course, participants will be able to:

Understand the Fundamental Definitions of Quality: Define what quality means in the context of business and explain its importance. Differentiate between quality and grade, as well as quality assurance and quality control.

Recognize the Necessity of Producing Quality Products: Articulate the reasons why businesses need to focus on quality in their products and services.

Apply Garvin's Eight Dimensions of Quality: Identify and describe the eight dimensions of quality: performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality.

Comprehend Quality Management Systems: Explain the components and significance of a quality management system (QMS).

Trace the History of Quality: Summarize key milestones in the evolution of quality management practices.

Utilize Basic Quality Tools: Learn and apply the seven basic quality tools to solve quality-related issues in the workplace.

Analyze the Cost of Quality: Distinguish between visible and invisible costs of quality. Identify and categorize prevention costs, appraisal costs, internal failure costs, and external failure costs. Explain why measuring the cost of quality is crucial for business success.

Explore Major Quality Awards: Understand the significance and criteria of global quality awards such as the Deming Award, EFQM Excellence Award, and Malcolm Baldrige National Quality Award (MBNQA).

Learn from Quality Gurus: Explore the contributions of quality gurus like Edwards Deming, Joseph Juran, and Philip Crosby, and understand their impact on quality management practices.

Identify and Mitigate Waste: Recognize the three broad categories of waste: Muda, Mura, and Muri. Implement strategies to reduce waste using the TIMWOODS framework: Transportation, Inventory, Motion, Waiting, Overprocessing, Overproduction, Defects, and Skills Underutilized/Non-Utilized Talent.

By the end of this course, participants will have a comprehensive understanding of quality management principles and practices, enabling them to contribute to business excellence within their organizations.

Course Curriculum

Sandeep Kumar

Hi, I am the founder and lead instructor at Quality Gurus Inc.

Leonardo Jr Del Carmen 

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"Lectures are exceptionally in-depth that breaks down the topics into surprisingly understandable level even to those new to six sigma. The extensive discussion of each item in the BOK gives advanced students a more thorough appreciation of the topics. The contents are even more detailed and well structured compared to more expensive online courses."

Course Pricing

Best Value

$9.99 USD

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