Quality Management for Business Excellence

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Welcome and Course Objectives Preview
What is Quality?
Download Slides and Activity Book
Garvin's Eight Dimensions of Quality
Product Quality vs. Service Quality
Brief History of Quality
Business Sense of Quality (Why Quality?)
QA, QC and QMS - Basic Definitions
Section 1 Quiz

Quality Management System
ISO 9001:2015 Part 1 (Introduction)
ISO 9001:2015 Part 2 (Clause 1 to 4)
ISO 9001:2015 Part 3 (Clause 5 to 7)
ISO 9001:2015 Part 4 (Clause 8)
ISO 9001:2015 Part 5 (Clause 9 and 10)
Implementing ISO 9001:2015
Section 2 Quiz

Quality Gurus - Introduction
Quality Gurus Edwards Deming
Deming's 14 Principles of Management (Part 1)
Deming's 14 Principles of Management (Part 2)
Deming's 14 Principles of Management (Part 3)
Quality Guru Joseph Juran
Juran's Trilogy
Quality Guru Philip Crosby
Four Absolutes of Quality
Other Quality Gurus
Section 3 Quiz

Quality Tools and Techniques - Introduction
Seven Quality Tools
Tools #1: Cause and Effect Diagram
Tool #2: Check Sheet
Tools #3: Control Chart
Tools #4: Histogram
Tools #5: Pareto Chart
Tools #6: Scatter Diagram
Tools #7: Stratification
More Tools: Run Chart and Flow Diagram
Process Excellence Methodologies
Lean Management
What is Six Sigma?
Quality Tools and Techniques - Conclusion
Section 4 Quiz

Measuring Success - Introduction
Visible vs Invisible Cost of Poor Quality
Classification - Cost of Conformance and Non-conformance
Quality Performace Indicators and Matrics
Three Quality/ Business Excellence Awards
Section 5 Quiz

Course Conclusion
Course Level Quiz